Security Financial Services - Branch Manager Resume Example

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Rrhaicd Edzior Jr

XX XXXXXXXX XX, Columbia, SC 29212 XX XXXXXXXX XX, 29212, Columbia SC
XXXXXXXXXX | XXXXXXXXXXXX
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Summary

Computer Network Support Specialist/Desktop support Tech Other: Break Fix Experience for school districts, Business Analysis, Systems Analysis, Requirements Gathering, Troubleshooting, Quality Assurance, Problem Resolution, Technical Documentation, Employee Training, Team Building. 20 years experience in banking, loan review and processing, and collections.

Seasoned It professional with more than 30 years of experience in fast-paced environments. Excellent customer and communication skills. Track record of achieving exceptional results in customer satisfaction and technical support.

Skills

CompTIA A+, Dell Certificates (3234,3233,3228,3227,3225,3223,3211)
Operating Systems: WINDOWS 7 / WINDOWS 8 / windows 10 Applications:

Case Management Software (Salesforce) Shoretel Phone Systems, Skype for business. Ms Office suite (Word,Excel,PowerPoint, Outlook), Lotus notes, Itivity
Computers and Electronics

Customer and Personal Service
Critical Thinking

Repairing
Equipment Maintenance

Experience

Lead repair technician for Dell in Richland District Two 07/2016 to Current
Dell/Richland County School District Two - Columbia, SC

Create, maintain, and enter information into databases.

Responsible for the repair and tracking of all Dell products under warranty with Dell. this includes all computers , printers, chrome books and any related items that have a active support plan. responsible for the upgrade and installation of new and refurbished computers.; upgraded hard drives and memory; test connectivity with network. responsible for troubleshooting support request and documenting results.

Update knowledge and skills to keep up with rapid advancements in computer technology.
Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
Direct technicians, engineering designers or other technical support personnel as needed.

Select hardware and material, assuring compliance with specifications and product requirements.
Assemble and modify existing pieces of equipment to meet special needs.

Unitrends - Columbia, SC

Responsible for overflow in customer inquiries, routing them appropriately, monitor, manage the customer support inbox, and respond to customer access requests to the customer portal.
Answer incoming customer phone calls, and enter support cases for new issues, or update existing cases.
Receives and logs support calls.
Works with customer to assign initial severity level to the problem and initiates the case resolution workflow.
May perform first level problem determination to identify and isolate failure point including hardware, network, application, training and / or documentation.
Works as part of a high performance support team to ensure that system enhancements and defect corrections work properly and meet the user's requirements.
Utilized Salesforce to monitor all incoming mail to the Support Inbox, screen forum for spam and timely delete spam postings, create and/or route customer cases to support engineers based on established criteria/procedures, and confirm and update customer profile information, as needed.
Manage contract operations with hardware maintenance and company subcontractor administration.
Performs administrative and general office duties to support Unitrends staff.

Field deployment Technician 07/2014 to 10/2014
Charleston County School District - Charleston, SC

Traveled to schools throughout Charleston school district to facilitate the upgrade and installation of new and refurbished computers.
Set up and configure computer labs; upgraded hard drives and memory; test connectivity with network.
Configure smart boards and installed printers and fax machines to insure all systems within the school are working correctly.
responsible for troubleshooting support request and documenting results.

Field Deployment Technician 04/2013 to 06/2014
Dell/eBryIT - Columbia, SC

Responsible for systems analysis, hardware installation, imaging and troubleshooting for Richland School District 2, Spartanburg School District 3 and 6 computer upgrade project Traveled to schools throughout South Carolina to facilitate upgrade and installation of new and refurbished computers, reconfiguring computer labs, upgrading hard drives and memory, testing connectivity with network.

Field Deployment Technician 12/2012 to 03/2013
State Farm/Sullivan and Cogliano - Columbia, SC

Responsible for computer programming, software development, systems analysis, hardware installation and server management for State Farm Insurance branches in SC.

Branch Manager/Loan Officer 08/2010 to 05/2012
Security Financial Services - North Augusta, SC

Ensured compliance with state and federal lending regulations and company policies while managing overall operations of branch office including all phases of lending, collecting, and direction of office and staff, resulting in record breaking growth in the branch for the last quarter of 2011; awarded regional citations of branch growth.

Education

Midlands Technical College Dec 2013
Growing Resources for IT (GRIT) Program, Scholarship Recipient :

HIT Computer Network Support Specialist program completed Course work included: Server Administration with Active Directory, SQL Server 2008 Express, A+ Training, Health care IT Technician, Server Networking, Network+, Application Server Administration, Virtualization (VMWare & Hyper-V), Security

Johnson C. Smith University Jan 1989

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Branch Manager Loan Officer