Fast Auto & Payday Loans - Branch Manager Resume Example

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Jacob Jones
XXXX XXXXXX XXX, Porterville, CA 93257
XXXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXX XXXXXXXX
Objective
A career oriented position in Customer Service or Management that offers opportunities for professional growth.
Skills
  • 25 years Customer Service
  • 25 years Accounts Receivable/Payable
  • 25 years Clerical/Office procedures (filing, typing, data entry, office machines, 10-key etc.)
  • 12 years Assistant Manager/Branch Manager
  • 7 years Sales and Marketing
  • 6 years Payroll
  • 6 years Dispatching
  • 6 years Retail
  • 3 years Medical Insurance (PPO, HMO, Claims)
  • Micosoft Office (word, excel etc.)
  • Multi-line phone systems
Experience
Branch Manager Feb 2009Present Fast Auto & Payday Loans Porterville, CA
  • Manages all aspects of branch operations; financial, customer growth, lending, collections and repossessions
  • Ensures my staff is proficient in all products, procedures, collections, sales and programs
  • Manages and ensures that all performance targets are met which are  provided by upper management
  • Helps maximizes rates and loan amounts and if need be, submits large loans for supervisor approval within company guidelines
  • Identifies problem accounts with persistent contact of past due or  first payment defaults customers until delinquent status is resolved or sent to upper management for review
  • Assigns and logs accounts for repossession and withholds payments to repo agents until the vehicles are verified and inventoried
  • Perfects and/or releases liens within DMV E-Liens systems
  • Ensures all title work is completed "Right to Redeem" notices and Certificate of  Repossession Conditional Sale Contract are mailed immediately
  • Manages & ensures opening & closing procedures are done in a timely manner
  • Ensures cash drawers and deposits are in balance and is completed on a daily basis
  • Ensures staff performs their duties skillfully which include; customer loan applications are complete, accurate, kept updated and  secures them confidentially for the life of the loan
  • Manages solicitation of active and former customers daily and implements all corporate marketing initiatives
  • Ensures that all company policies and procedures comply with local, state and federal laws and regulations
Customer Services Representative Oct 2003Feb 2009 Fast Auto & Payday Loans Porterville, CA
  • Assists with the processing of ACH accounts accurately
  • Conducts  banks call and daily bank deposits runs in a timely manner
  • Answers inbound calls promptly with the intention to sell and explain our services and products (payday & title loans etc..)
  • Assists customers in the completion of their loan application
  • Helps maximizes rates and loan amounts and if need be, submits large loans for supervisor approval within company guidelines
  • Explains loan contracts thoroughly and ensures all forms are completed and signed by both parties
  • Ensures all customer files are complete, accurate, kept updated and secures them confidentially for the life of the loan
  • Assists in 3 rounds of collections, sales, paid out and write-off calls daily
  • Identifies problem accounts with persistent contact of past due or  first payment defaults customers until delinquent status is resolved or sent to upper management for review
  • Documents all customer contact and commitments with every call
Medical Claims Representative Mar 2000Oct 2003 Cigna HealthCare Visalia, CA
  • Reviewed the status of medical claims (paid, pending, not covered etc..) or provided medical benefit information to prospects/members and medical providers over the phone or electronically
  • Made sure the appropriateness of any leads and or inquiries were generated and was in accordance with the Company's standards and within Medical guidelines
  • Properly followed-up on all outstanding leads by resolving grievances made by members
  • Maintained open channels of communication for feedback, compliments and complaints whether it be made by members, medical providers or upper management
  • Assisted other team members with projects when assigned by managers
  • Complied with Cigna policies and procedures and maintained confidentiality in accordance with state and federal laws. 
Benefited Sales Assistant Jun 1994Mar 2000 Mervyns Retail Store Porterville, CA
  • Greeted customers and assisted customers in a friendly, courteous manner
  • Solicited and opened Mervyns Charge applications for customers
  • Responded to POS backup calls, Service Desk calls and Customers Service calls all within departments as needed
  • Held merchandise for customers, including returning merchandise not picked up to the sales floor and processed rain checks when needed
  • Maintained fitting rooms, recovery of sales floor, merchandise returns and cleaned work areas
  • Followed merchandise presentations and standards while merchandizing incoming truck freight, replenishing the sales floor and arranging merchandise on fixtures
  • Managed and resolved any ad issues by fixing or changing signs to reflect current sales or non-promotional signs on the sales floor according to Company standards
Office Assistant/Receptionist Sep 1989Oct 1995 Shropshire Trucking Inc Lindsay, CA

  • Managed all truck drivers time cards, corrections, overtime pay and entered into ADP payroll's system on a weekly basis
  • Helped with the dispatching of drivers to their locations for delivery and pickup's
  • Provided hauling quotes and submitted billing to our local businesses and sub haulers partners
  • Handled on a daily basis, data entry, accounts receivable, accounts payable and bank reconciliations
  • Conducted all clerical procedures (answered 4 lined phone system, typing, filing, faxing etc..)
  • Ensured office was well organized, clean, and uncluttered all janitorial duties of outside grounds, windows and bathrooms were maintained 
Receptionist /Office Assistant May 1991Nov 1992 Sun Orchards Inc. Strathmore, CA
  • Filled out and signed truck drivers Orange Diversion Reports  for every delivery to our location
  • Managed, organized and filled out all proper paperwork for the delivery of juice oranges and shipping of orange juice to business partners throughout California and Arizona
  • Ensured that all documents, receipts and misc paperwork were faxed and received by Corp through direct phone communications daily
  • Conducted all clerical procedures (answered 2-line phone system, typing, filing, faxing etc.)
  • Ensured office was well organized, clean, and uncluttered all janitorial duties of outside grounds, windows and bathrooms were maintained 
Education
High School Diploma: General Education Jun 1989 Lindsay High School Lindsay, CA
Awards
  • Outstanding Business Student Award - 05/89
  • B of A Top Business Student Award - 05/89
  • Don Bessey Accounting Scholarship - 05/89

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About this resume

Branch Manager FROM Porterville , California RESUME

This is a resume for a Branch Manager in Porterville, California with experience working for such companies as Fast Auto & Payday Loans and Fast Auto & Payday Loans. The grade for this resume is 0 and is one of hundreds of Branch Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Branch Manager resume.

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School Attended
Lindsay High School