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Enterprise Rent A Car - Branch Manager Resume Example

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Dylan Allen
XXXXX XXXXXXXX XXXXX , Chino, CA 91710
XXXXXXXXXXXXXX
Ph: XXXXXXXXXXXXX
Professional Summary

 

Seasoned Area Manager with more than 8 years of experience in a fast-paced customer service orientated environment. Excellent sales, marketing and management skills. Track record of achieving exceptional results in profitability, growth and employee development.  

Skills
  • Customer Service Time Management Active Listening Critical Thinking Public Speaking Operations Analysis Quality Control Analysis Sales and Marketing Education and Training
Experience
Enterprise Rent A Car Montclair, CA Branch Manager Jul 2009Apr 2013
  • Ran Upland, Glendora and West Covina rental branches
  • Responsible for increasing profitability and growth over previous fiscal year.
  • Establish and maintain relationships with individual or business customers to attract additional business and build relationships.
  • Network within communities to find and attract new business.
  • Recruit staff members and oversee training programs.
  • Manage and collect payments on receivables.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
Enterprise Rent A Car Montclair, CA Assistant Manager Sep 2007Jul 2009
  • Coordinate communications between employees, customers and accounts to run operation.
  • Manage fleet of vehicles including movement, car wash, maintanence, recalls and deletion of vehicle.
  • Manage customer files to collect deposits and vehicles.
  • Train and develop employees in sales and customer serivce.
  • Handle customer concerns at the counter and resolve all issues.
  • Drive revenue and manage expenses.
  • Run training sessions for sales, customer service and promotions.
  • Mentor employees across the region in sales, customer service and management.
  • Market new and existing accounts to grow business year over year.
Enterprise Rent A Car Montclair , CA Management Trainee Aug 2006Sep 2007
  • Greet customers and ascertain what each customer wants or needs.
  • Describe car features and benefits and explain use, operation, and care of car to customers.
  • Recommend, select, and help locate or obtain rentals and protection products based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Ranked top 1-3 in Sales 13 months straight.
  • Acheived record customer service for 3 months consecutively.
  • Mentored newer employees in sales and customer service.
Enterprise Rent A Car Montclair , CA Area Manager Apr 2013
  • Hire, train and motivate 49 employees
  • Oversee 7 locations
  • Resolve customer complaints regarding sales and service.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Assess marketing potential of new and existing dealership, bodyshop and corporate business considering statistics and expenditures.
  • Sell Enterprise Rent A Car to General Managers and CEO's of Local dealerships, body shops, insurance agencies and corporations in a highly competitive marketplace.
  • Forecast fleet, employees, and monthly/quaterly/yearly revenue and expenses

 

Education
California State Universoty Fullerton, CA Bachelor of Science: Criminal Justice & Psychology Jun 2006
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Resume Details

This is a real resume for a Branch Manager in Chino, California with experience working for such companies as Enterprise Rent A Car. This is one of the hundreds of Branch Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Branch Manager resume.

Previous Companies:

  • Enterprise Rent A Car

Previous Job Positions:

  • Branch Manager
  • Assistant Manager
  • Management Trainee
  • Area Manager

Schools:

  • California State Universoty

Level of Education:

  • Bachelor of Science

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