Enterprise Rent A Car - Branch Manager Resume Example

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Dylan Allen
XXXXX XXXXXXXX XXXXX , Chino, CA 91710
XXXXXXXXXXXXXX
Ph: XXXXXXXXXXXXX
Professional Summary

 

Seasoned Area Manager with more than 8 years of experience in a fast-paced customer service orientated environment. Excellent sales, marketing and management skills. Track record of achieving exceptional results in profitability, growth and employee development.  

Skills
  • Customer Service Time Management Active Listening Critical Thinking Public Speaking Operations Analysis Quality Control Analysis Sales and Marketing Education and Training
Experience
Enterprise Rent A Car Montclair, CA Branch Manager Jul 2009Apr 2013
  • Ran Upland, Glendora and West Covina rental branches
  • Responsible for increasing profitability and growth over previous fiscal year.
  • Establish and maintain relationships with individual or business customers to attract additional business and build relationships.
  • Network within communities to find and attract new business.
  • Recruit staff members and oversee training programs.
  • Manage and collect payments on receivables.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
Enterprise Rent A Car Montclair, CA Assistant Manager Sep 2007Jul 2009
  • Coordinate communications between employees, customers and accounts to run operation.
  • Manage fleet of vehicles including movement, car wash, maintanence, recalls and deletion of vehicle.
  • Manage customer files to collect deposits and vehicles.
  • Train and develop employees in sales and customer serivce.
  • Handle customer concerns at the counter and resolve all issues.
  • Drive revenue and manage expenses.
  • Run training sessions for sales, customer service and promotions.
  • Mentor employees across the region in sales, customer service and management.
  • Market new and existing accounts to grow business year over year.
Enterprise Rent A Car Montclair , CA Management Trainee Aug 2006Sep 2007
  • Greet customers and ascertain what each customer wants or needs.
  • Describe car features and benefits and explain use, operation, and care of car to customers.
  • Recommend, select, and help locate or obtain rentals and protection products based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Ranked top 1-3 in Sales 13 months straight.
  • Acheived record customer service for 3 months consecutively.
  • Mentored newer employees in sales and customer service.
Enterprise Rent A Car Montclair , CA Area Manager Apr 2013
  • Hire, train and motivate 49 employees
  • Oversee 7 locations
  • Resolve customer complaints regarding sales and service.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Assess marketing potential of new and existing dealership, bodyshop and corporate business considering statistics and expenditures.
  • Sell Enterprise Rent A Car to General Managers and CEO's of Local dealerships, body shops, insurance agencies and corporations in a highly competitive marketplace.
  • Forecast fleet, employees, and monthly/quaterly/yearly revenue and expenses

 

Education
California State Universoty Fullerton, CA Bachelor of Science: Criminal Justice & Psychology Jun 2006

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About this resume

Branch Manager FROM Chino , California RESUME

This is a resume for a Branch Manager in Chino, California with experience working for such companies as Enterprise Rent A Car and Enterprise Rent A Car. The grade for this resume is 0 and is one of hundreds of Branch Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Branch Manager resume.

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School Attended
California State Universoty