KVH Industries - Billing Manager Resume Example

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Rkrey Tmtui

XXXX XXXXXXXXX XXX, Riverside , RI 02915

XXXX XXXXXXXXX XXX, 02915, Riverside RI

XXXXXXXXXXXXXXX

XXX XXXXXXXX

Professional Summary

Seasoned Billing Manager with more than 20 years of experience in fast-paced, high-tech Telecommunications and Banking Industries. Track record of achieving exceptional results in billing accuracies, accounts receivables and collections, billing conversions and product implementations. Maintaining a high level of customer satisfaction with both external and internal customers.

Skills

Global Billing for Corporate, Service Providers/Resellers, Individual Subscribers
Revenue Assurance

Revenue Share Calculation
Management Reporting

Staff Supervision and Development
Salesforce including Service Cloud

Accounts Receivable/Payments Processing
Collections

Vendor Relationship Management
Customer Support

Activations
Excel; pivot tables,vlookup, Crystal Reporting

Audit Control/Sarbanes
Commission Calculation

Experience

Billing Manager Dec 2001 ‐ Current KVH Industries Middletown, RI

Responsible for the daily and monthly close activities ensuring accuracy and timeliness related to billing of satellite phone and data services. Manage short and long term billing system enhancements/projects. Produce extensive management reports used by senior management to develop short and long term business strategies.

Manage a group of billing / customer service and activation agents operating a 24/5 environment. This includes annual reviews and training.
Managing the AR processing and collections of the airtime services, including customer disputes.
Manage deviated pricing which includes the approval process for this special pricing
Global relationship management working with customers, as well as, internal and external salespeople operating at company offices throughout the world, including but not limited to UK, Japan, China, Denmark, Norway, Singapore.
Manage relationships with billing vendor and partners.
Responsible for the implementation and conversions of new billing systems. This also includes the management of system upgrades and enhancements.
Manage revenue share arrangements with key satellite provider partners.
Calculate sales commissions as it relates to airtime services.

Manager of Billing and Revenue Systems Apr 1994 ‐ Dec 2001 Atlantic Cellular Management Providence, RI

Responsible for billing revenue in excess of $50M.
Re-engineered collections process which resulted in productivity improvements in collections group.
Implemented billing system for new cellular market in Hawaii, which includes billing tables, rate plans and system testing and training of new employees.
Supervised staff of five billing employees

Billing Manager Jan 1991 ‐ Apr 1994 Bank of Boston Canton , MA

Managed all functions in the Billing and Collections Units.
Responsible for the billing and collections for Shareholders Services, Custody, Mutual Funds and Corporate Trust accounts. Monitored administration and vendor out-of-pocket expenses and accounts receivable accounts.
Worked closely with Finance Department to ensure income was booked to general ledger.
Supervised staff of twelve, which included performance reviews, training, managing personnel issues and maintaining a productive work environment.

Education