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Best Western International - Bilingual Reservations Agent Resume Example

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James Miller
XXXXX X XXXXX XXX XXXX XXXX, Peoria, AZ 85345
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary:

I am a focused
individual who will set high expectations, raising service standards and
motivate fellow employees. I have a winning attitude and a desire to deliver
exceptional service and aim to raise sales to keep the company profitable.
Skills:
  • Mathematics
  • English Language
  • Time Management
  • Negotiation
  • Foreign Language
  • Coordination
  • Critical Thinking
  • Customer and Personal Service
Experience:
Bilingual Reservations Agent Dec 2014Jun 2015 Best Western International Phoenix, AZ                       Took reservations for English and Spanish speakers in an efficient  manner. Advised general information, took billing information, was trained in Outlook, KANA, Verint, Avaya hard and soft phones, Rewards, and Customer  Service.                                                                               
Volunteer Aug 2008Aug 2013 Escontrias Elementary School Socorro, TX Helping teachers and librarians with duties assigned by the parent liaison. Also leader of Helping Paws founded in September 2012. Responsible for fund raising for this club that consists of 4th and 5th grade students at Escontrias Elementary. This club helps the community with providing school supplies and clothing for the less fortunate. Organized bake sales and organized catering for the Fall Festival.
Operator/Trainer Aug 2007Mar 2008 Bronco Communications El Paso, TX Recorded customer orders and repeated them back in a clear, understandable manner. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Trained new hires in how to be efficient in taking orders and dealing with different programs. Also walked the floor and answered questions when operators needed assistance. Presented statistics to management to help see where areas of opportunity were available.
Sales Floor Aug 2006Aug 2007 Super Target El Paso, TX Greeted customers in a timely fashion, while quickly determining their needs and ensured items where available. Ordered and stocked products. Checked out customers, executed cash transactions quickly and accurately. Handled all functions of the dairy, frozen and non-perishable goods.  
Education:
Bachelor of Arts : Service Management with a Specialization in Hospitality May 2014 Ashford University Clinton, IA
Languages:
English, Spanish, French
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Resume Details

This is a real resume for a Bilingual Reservations Agent in Peoria, Arizona with experience working for such companies as Best Western International, Escontrias Elementary School, Bronco Communications. This is one of the hundreds of Bilingual Reservations Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Bilingual Reservations Agent resume.

Previous Companies:

  • Best Western International
  • Escontrias Elementary School
  • Bronco Communications

Previous Job Positions:

  • Bilingual Reservations Agent
  • Volunteer
  • Operator
  • Trainer
  • Sales Floor

Schools:

  • Ashford University

Level of Education:

  • Bachelor of Arts

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