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HardRock Casino - Beverage Supervisor Resume Example

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James Miller
XXXX XXXXXXX XXXXXX, Biloxi,MS 39531
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Professional Summary

Detail-oriented Bartender adept at memorizing orders

 with excellent work ethic that thrives in fast-paced, high traffic Casino environments. Committed to providing  memorable  experiences that exceed expectations

 and creating easy rapports with customers. Committed to maintaining a positive attitude during stressful times and peak business hours. Additional skills in cash handling and inventory management.

Skills
  • Customer/patron relationships
  • Equipment maintenance
  • Punctual and reliable
  • Cost control
  • Staff training
  • Inventory control
  • Problem resolution
Experience
Beverage Supervisor: Jan 2014Sep 2014 HardRock Casino: Biloxi, MS
  • Identified and resolved customer complaints regarding beverages and service
  • Inspected beverage areas for tidiness, cleanliness, and proper stocking of supplies.
  • Adhered to state ABC and Gaming standards at all times.
  • Achieved more business than the neighboring competition by consistently providing fast, personable service.
  • Reviewed performance of beverage staff with a focus on quality and presentation.
  • Reduced liability related to excessive drinking risks by properly training staff on monitoring and limiting alcohol consumption among patrons.
  • Collaborated with beverage management to devise ways to improve production levels and service standards.
  • Monitored beverage supply inventories, ordering new items as needed.
  • .
Beverag Supervisor: May 2012Sep 2012 Margaritaville Casino: Biloxi, MS
  • Identified and resolved customer complaints regarding beverages and services
  • Inspected beverage areas for tidiness, cleanliness, and proper stocking of supplies.
  • Adhered to ABC and Gaming  standards at all times.
  • Achieved more business than the neighboring competition by consistently providing fast, personable service.
  • Reviewed performance of beverage staff with a focus on  quality and presentation.
  • Reduced liability related to excessive drinking risks by properly training staff on monitoring and limiting alcohol consumption among patrons.
  • Collaborated with beverage management to devise ways to improve production levels and service standards.
  • Monitored beverage supply inventories, ordering new items as needed.
Beverage Supervisor: Jun 2011May 2012 IP Casino: Biloxi, MS

Exhibited thorough Knowledge of beverage, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Conducted daily pre-shift and weekly departmental meeting to ensure organizational efficiency. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Bartender: Jul 2007Jun 2011 Island View Casino: Gulfport, MS
  • Presented daily specials to guests and maintained thorough ongoing knowledge of all Casino promotions
  • Diligently complied with all safety and sanitation policies when preparing, handling, and serving  beverages to customers.
  • Maintained exceptional cleanliness of work areas, dishware, and  glassware  throughout each shift.
  • Created excellent rapports with both customers and fellow staff.
  • Responded to the needs of VIP guests.
  • Maximized use of beverage materials to decrease waste and profit loss.
  • Accurately issued  bills and processed customer payments.
  • Adhered to all health department regulations 
  • Resolved customer complaints including providing replacement  items as needed.
  • Closed bar operations at shift's end including reconciling the cash drawer and restocking the bar.
  • Conducted periodic quality checks on wait staff performance to ensure operations ran smoothly.
  • Provided personable, enthusiastic service to guests
Beverage Supervisor: Mar 2006Sep 2006 Ameristar Casino: East Chicago, IN Exhibited Thorough knowledge of beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Conducted daily per-shift to ensure organizational efficiency. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Beverage Supervisor: Oct 2005Mar 2006 HoresShoe Casino: Hammond, IN
  • Identified and resolved customer complaints regarding beverages and service .
  • Inspected beverage room areas for tidiness, cleanliness, and proper stocking of supplies.
  • Adhered to ABC and Gaming sanitation and food quality standards at all times.
  • Achieved more business than the neighboring competition by consistently providing fast, personable service.
  • Reviewed performance of beverage staff with a focus on  quality and presentation.
  • Reduced liability related to excessive drinking risks by properly training staff on monitoring and limiting alcohol consumption among patrons.
  • Collaborated with beverage management to devise ways to improve production levels and service standards.
  • Monitored beverage supply inventories, ordering new items as needed.
Beverage Supervisor: Aug 2001Aug 2005 Grand Casino : Gulfport, MS Exhibited thorough knowledge of beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Conducted daily pre-shift to ensure organizational efficiency. Initiated negotiations regarding vendor contracts and kept updated records of contracts. Developed and maintained a staff that provided hospitable, professional service while  adhering to policies and business.
Education
High School Diploma , May 1992 Biloxi High, Biloxi, MS
Associate of Arts: Digital/ Graphical Art Tulane, Biloxi, MS I am at present still attending Tulane. I expect to graduate in 2017
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Resume Details

This is a real resume for a Beverage Supervisor in Biloxi, Mississippi with experience working for such companies as Hardrock Casino, Margaritaville Casino, Ip Casino. This is one of the hundreds of Beverage Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Beverage Supervisor resume.

Previous Companies:

  • HardRock Casino
  • Margaritaville Casino
  • IP Casino

Previous Job Positions:

  • Beverage Supervisor
  • Beverag Supervisor
  • Bartender

Schools:

  • Biloxi High
  • Tulane

Level of Education:

  • High School Diploma
  • Associate of Arts

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