Mohave Mental Health Clinic - Behavioral Health Technition Resume Example

Owen Adams

XXXX XXXXX XXXXX XXXXXX, Kingman, AZ 86401

Ph: XXXXXXXXXXXX

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Professional Summary

Service-oriented mental health worker with 5year background in counseling families. Core competencies include critical thinking, Advocating for families and coordination of care as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Active Listening
Critical Thinking

Coordination
Judgment and Decision Making

Social Perceptiveness
Monitoring

Time Management
Complex Problem Solving

Therapy and Counseling

Experience

Behavioral Health Technition Jun 2011－Present Mohave Mental Health Clinic － Kingman, Az

Maintain confidentiality of records relating to clients' treatment.
Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
Collect information about clients through interviews, observation, or tests.
Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
Guide clients in the development of skills or strategies for dealing with their problems.
Develop and implement treatment plans based on clinical experience and knowledge.
Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
Prepare and maintain all required treatment records and reports.
Evaluate clients' physical or mental condition, based on review of client information.
Collaborate with other staff members to perform clinical assessments or develop treatment plans.
Refer patients, clients, or family members to community resources or to specialists as necessary.
Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations.
Modify treatment activities or approaches as needed to comply with changes in clients' status.
Counsel family members to assist them in understanding, dealing with, or supporting clients or patients.
Evaluate the effectiveness of counseling programs on clients' progress in resolving identified problems and moving towards defined objectives.
Meet with families, probation officers, police, or other interested parties to exchange necessary information during the treatment process.
Plan or conduct programs to prevent substance abuse or improve community health or counseling services.
Plan, organize, or lead structured programs of counseling, work, study, recreation, or social activities for clients.
Monitor clients' use of medications.
Learn about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other social service agencies.
Gather information about community mental health needs or resources that could be used in conjunction with therapy.

Psychosocial Rehabilitation Worker Oct 2008－Jun 2010 Innovative Health Care Concepts, Inc. － Idaho Falls, ID.

Counsel clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients.
Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
Monitor, evaluate, and record client progress with respect to treatment goals.
Educate clients or community members about mental or physical illness, abuse, medication, or available community resources.
Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
Modify treatment plans according to changes in client status.
Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient.
Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations.
Modify treatment activities or approaches as needed to comply with changes in clients' status.

Customer Service Jul 2008－Oct 2008 Staples － Idaho Falls, ID.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Solicit sales of new or additional services or products.

Case Manager May 2007－Jul 2008 Department o Economic Security, Division of Developmental Disabilities － Cottonwood, Az

Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.
Develop rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals.
Monitor and record clients' progress to ensure that goals and objectives are met.
Confer with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed.
Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.
Confer with physicians, psychologists, occupational therapists, and other professionals to develop and implement client rehabilitation programs.
Arrange for physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing rehabilitation plans.
Analyze information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
Develop and maintain relationships with community referral sources, such as schools and community groups.
Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers.
Develop diagnostic procedures to determine clients' needs.
Collaborate with clients' families to implement rehabilitation plans such as behavioral, residential, social, and employment goals.
Assist clients with preparation of forms, such as tax or rent forms.
Transport and accompany clients to shopping areas or to appointments, using automobile.
Consult with supervisor concerning programs for individual families.

CPS Specialist Feb 2005－May 2007 Department of Economic Security: Child Protective Services － Cottonwood/Winslow, Az

Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.
Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.
Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children who face problems such as disabilities, abuse, or poverty.
Maintain case history records and prepare reports.
Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required.
Administer welfare programs.
Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
Consult with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions.
Recommend temporary foster care and advise foster or adoptive parents.
Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.
Counsel students whose behavior, school progress, or mental or physical impairment indicate a need for assistance, diagnosing students' problems and arranging for needed services.
Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided.
Provide, find, or arrange for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes, to prevent more serious problems from developing.
Place children in foster or adoptive homes, institutions, or medical treatment centers.
Evaluate personal characteristics and home conditions of foster home or adoption applicants.
Determine clients' eligibility for financial assistance.
Arrange for medical, psychiatric, and other tests that may disclose causes of difficulties and indicate remedial measures.
Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.

Recruiter May 2004－Feb 2005 Nurses Network － Flagstaff, Az

Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Hire employees and process hiring-related paperwork.
Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
Schedule or conduct new employee orientations.
Confer with management to develop or implement personnel policies or procedures.
Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
Review employment applications and job orders to match applicants with job requirements.
Conduct reference or background checks on job applicants.
Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
Interview job applicants to obtain information on work history, training, education, or job skills.
Contact job applicants to inform them of the status of their applications.
Develop or implement recruiting strategies to meet current or anticipated staffing needs.
Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees.
Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.

Medical Case Manager Aug 2002－May 2004 Yavapai County Department of Medical Assistance － Cottonwood, Az

Investigate child abuse or neglect cases and take authorized protective action when necessary.
Advocate for clients or patients to resolve crises.
Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs.
Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education.
Counsel clients and patients in individual and group sessions to help them overcome dependencies, recover from illness, and adjust to life.
Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy.
Organize support groups or counsel family members to assist them in understanding, dealing with, and supporting the client or patient.
Plan discharge from care facility to home or other care facility.
Modify treatment plans to comply with changes in clients' status.
Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan.
Identify environmental impediments to client or patient progress through interviews and review of patient records.
Supervise and direct other workers providing services to clients or patients.
Oversee Medicaid- and Medicare-related paperwork and recordkeeping in hospitals.
Plan and conduct programs to combat social problems, prevent substance abuse, or improve community health and counseling services.

Education

Master of Science : Counseling Dec 2000 Northern Arizona University － Flagstaff, Az GPA 3.8
Graduate Certificate in Disability Studies

Bachelor of Science : Legal Studies Jun 1996 University of LaVerne － La Verne, CA GPA 3.8
Participated in campus activities, worked part time in the Law Library on Campus. Helped law students with legal research projects.

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