Hyatt Regency Orlando - Bartender Resume Example

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Emily Bell

XXXX XXXXXXX XX , Oviedo , FL 32765 | (H) XXXXXXXXXXXXX | XXXXXXXXXXXXXXXX

Summary

Service-oriented bartender with 16 years background in food & Beverage. Core competencies include customer service, responsible alcohol service and cash management as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Customer and Personal Service
Active Listening

Sales and Marketing
Time Management

Quality Control Analysis

Experience

Bartender 06/2014 to Present
Hyatt Regency Orlando – Orlando, Fl

Check identification of customers to verify age requirements for purchase of alcohol.

Clean glasses, utensils, and bar equipment

Assist guest with their food and beverage needs in a high volume atmosphere.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.

Banquet Bartender / Server 02/2011 to 05/2014
Hyatt Regency Denver Colorado Convention Center

Assist others in the set up and break down of events.
Serve all guests of the function in a courteous and professional manner while adhering to hotel service standards and ensuring the guest experience is an enjoyable one.
Mix drinks according to hotel recipes and guests specifications while maintaining responsible alcohol service.

Banquet Bartender / Server 06/2010 to 05/2014
Sheraton Downtown Denver Hotel

Serve quests effectively and efficiently in a banquet setting for a hotel with 133,000 sq.
ft.
of meeting space.
Provide beverage service to guests in a professional and courteous manner consistent with established standards and levels of excellence.
Handle all equipment safely.
Work with both host and cash bars for both intimate and large functions.

Head Server 10/2008 to 05/2010
310 Lakeside

Give over the top service to all guests by greeting them properly, suggestively selling, answering all questions about menu and anticipating the needs of my guests.
Trained new staff members on company policies and procedures, menu items and Point of Sale Systems.
Assisted managers with duties such as voids and comps and checking out servers at end of shift.

Bartender / Server 11/2005 to 02/2010
Arthur's Catering

Assist in the set up and breakdown of events for an off-premise catering operation by unloading and loading equipment from the truck and setting tables and other things needed for the function.
Serve guests in both a buffet and sit down atmosphere.
Mix drinks in a professional and responsible manner for event guests.

Head Bartender / Certified Trainer 04/2001 to 05/2005
Red Lobster

Served guests in a helpful/friendly manner Received drink orders from guests, waiters and waitresses, served drinks, collected payments and operated the cash register.
Subtly surveyed and evaluated guests to ensure no over-consumption of alcohol.
Trained new staff on policies and procedures and responsible alcohol service.

Education

Bachelors of Science: Hospitality Management Jan 2004 University of Central Florida - Hospitality Management

Associate of Arts (A.A: Psychology Jan 2002 Valencia College - Psychology

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Bartender Banquet Bartender Server Head Server Head Bartender Certified Trainer