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Fiserv - Back Office Fraud Analyst Resume Example

Jaxon Turner
Professional Summary
Back Office Fraud Analyst 09/2012 - Present
Fiserv - Phoenix, AZ
  • Perform back office functions, such as applying/reversing ¬†provisional credits to clients accounts while investigating fraud claims.
  • Task for Reg E deadline/Critical time frames.
  • Pending for representment; verify chargeback was successful and issue success letter.
  • Chargeback Research; follow up with clients regarding fraud claim. Search for documentation and upload to DMS system.
  • Prepare Close out package for financial institutions; verify all PCs were issued/reversed. G/L Write off when applicable.
  • Report fraud transactions to Visa/MC.
  • Provide direct support to Fiserv card portfolio risk management programs (debit, credit, prepaid) from a risk consulting perspective.
  • Conduct data analyst from numerous fraud monitoring systems and make proactive risk mitigation recommendations based on the analysis and in response to customer/client inquiries.
Balance Specialist 08/2003 - 12/2011
BBVA Compass Bank - Tempe, AZ
  • Balance jobs using all Micr functions as required, possess good mathematical skills, specific understanding of credit/debit concept.
  • Release all balanced information to Birmingham mainframe for posting to customer and internal accounts.
  • Confirm bank totals with transmitted files.
  • Proof, encoding, 10key, data entry.
  • Run capture on sorter as needed.
Credit Card Collector 08/2000 - 07/2003
JP Morgan Chase - Tempe, AZ
  • Collect on past due accounts while providing excellent customer service.
  • Knowledge of payment programs to cure accounts out of collections.¬†
  • Educate customers about credit when necessary.
  • Handled inbound (Spanish/English) calls.
Retail 05/2000 - 08/2000
Rampage - Tempe, AZ
  • Multiple task: Cashier, stock items, inventory, customer service.
  • Assisted store manager on daily closings.
Lead Balancer/Reconciler II 05/1994 - 04/2000
Norwest Bank - El Paso, TX
  • Performed reconcilement of all checks and deposits processed through the 3890 item processor using CPCS software.
  • Entered 3890 rejected items trough CRT
  • Encoded checks and deposits using NCR 7766 proof machines
  • Assisted in testing and training of system changes, DOS to CPCS.
  • Assure all entries are balanced and extracted, generated EOM entry.
  • Performed nightly exception item pull and statement sort.
  • Monitored 3890 performance reported problems to IBM support.
  • Performed nightly captures.
  • Trained new operators
High School Diploma: 1994 Riverside High School - El Paso, TX

Spanish, level of proficiency: fluent

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Resume Details

This is a real resume for a Back Office Fraud Analyst in Chandler, Arizona with experience working for such companies as Fiserv, Bbva Compass Bank, Jp Morgan Chase. This is one of the hundreds of Back Office Fraud Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Back Office Fraud Analyst resume.

Previous Companies:

  • Fiserv
  • BBVA Compass Bank
  • JP Morgan Chase

Previous Job Positions:

  • Back Office Fraud Analyst
  • Balance Specialist
  • Credit Card Collector
  • Retail
  • Lead Balancer


  • Riverside High School

Level of Education:

  • High School Diploma

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