East Michigan Eye Center - Back Office Resume Example

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Ella Peterson

XXXX XX XXXXXXXXX XXXX, Flint, MI 48504

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Professional Summary

Challenging positions with a solid history of achievement in clerical/billing and customer service. Motivated leader with strong organizational and prioritization abilities.

Skills

Excellent customer service skills with working in a medical facility, ability to positively influence others, competence with various computer programs and other technology, creative mature and great problem solver, and a team player but also able to work well independently.

Experience

Back Office/Billing Jul 2014－Present East Michigan Eye Center Flint, MI Accounts payable and receivable, greeting customers, scheduling appointments, customer relations, billing and coding (clinic and optical), acknowledging budget plans for pre-collections and surgeries, verify insurance for medical coverage, review clinical billing encounters for accuracy to be billed, correspond via fax, e-mail, or phone with agency departments to facilitate timely processing of documentation, and utilize various software programs (Allscripts, Medflow Clinical and Schedule View, HealthPlus, Davis Vision, Eyemed Vision, Care Credit, VSP Vision.

Production Aug 2013－Feb 2014 Kelly Services (TRW) Flint, MI Running different assembly lines, travel checking, sorting different parts looking for damage, stocking, and cleaning, clean lab cleaning parts with alcohol looking for unwanted metal and fibers.

Housekeeping Jan 2013－Apr 2013 Banner Health Medical Hospital Phoenix, AZ Cleaning different rooms throughout the hospital making sure all patients were comfortable with their stay, stocking carts making sure everything was in place for the next shift.

Receptionist Nov 2011－Sep 2012 Consumer Services and Taylor Life Center Flint, MI Greet and sign in consumers, accounts payable and receivable, verify current insurance for medical coverage, review clinical billing tickets for accuracy to be billed, review consumer charts to ensure clinical documentation is complete, correspond via fax, e-mail, or phone with agency departments to facilitate timely processing of documentation, and making reminder calls for next day appointments, utilize various software programs (CHIP, web-DENIS, eTHOMAS) for scheduling and billing purposes, answering multi-phone lines, and scheduling appointments.

Production Jun 2006－Apr 2009 Delphi Automotive breaking Systems Saginaw, MI Attached bar codes to properly identify automotive parts, positioned and aligned parts for proper fit, assemble parts to form units and fastened to body frames using hand and power tools, connect cables, tubes, and wiring according to specifications, inspect and test completed units to ensure fulfillment of customers orders , and disassemble units to replace parts or crate for shipping.

Customer Service Assistant Jan 2003－Sep 2005 Peerless Mattress & Furniture Flint, MI Greet customers and explain current sales and promotions, cash handling and filing, answering multi-phone lines, entering credit applications to determine line of credit, balance cash drawer for deposit, and complete sales transactions.

Education