Programming of Avaya product lines. Active Listening
Reading Comprehension Customer and Personal Service
Troubleshooting Active Learning
Customer service was a large part of the job. Interact with clients to make sure they received what they requested.
Programming od Avaya CM, CMM 5.2-6.2.3
Set up of Vectors and VDNs for proper call flow.
Trunking and programing of trunks.Setup of Avaya One-X phones, 96XX.
Avaya Aura Session/System Manager installation.
SAL Gateway installation.
Neiman Maintenance of S8800's servers, S8400's servers and LSP's using Communication Manager 6.1.
IMAC Voicemail setup for Intuity Audix, IA
770, and MAC for Modular Messaging.
Responsible for connectivity of new AT&T circuits from Dmarc to PBX.
Responsible for VDN association of 800#'s and vectoring, for AT&T DNIS routing
VDN and Vectoring for Avaya Call Center applications.
Installation of Avaya 2400, 6400 and Avaya IP 4200 and Cisco IP 7900 series phones, both digital and IP.
Application of Cisco CCM and CUM.
Setup and testing of PRI, ISDN, TIE, and IP trunking.
Setup of both H.323 and SIP trunking and signaling groups, and adding to node n ames.
On site and remote education of phone and voicemail usage.
Data connectivity from backplane to jack to server.
Responsible for CMS backups at both Customer Way, and Ren Tower, Dallas.
Programming of ARS, AAR, UDP, cover paths, route patterns, and various phone system applications.
Proficient in Remedy ticketing system.
Develop Vectors, VDN's ACD agents and hunt groups to support the dynamic functions of the Nellis AFB hospital.
Interacted daily with technicians in programming of stations, analog, digital, and BRI.
Cross connection of station connections in the main frame in the com room.
Responsible for upgrading of IP servers and installation of faulty G650 server, and programming the IPSI.
Responsible for setup and connection of VTC applications and secure phones, using BRI connectivity, IMACs and phone customizations.
Remote diagnostics of both Definity and Converged telecom systems.
Troubleshoot andf identify causes for equipment failure.
Support onsite technicians with repair and installation of S8XXX product lines and G series media servers.
Troubleshhot/installation of Avaya Intuity Audix product lines, Intuity Audix, Intuity LX Audix, and Definity Audix.
Knowledgeable in the programming of T1/pRI, ISDN, and Central Office trunks, Ds1 boards.
Work with T1 and local Central Office vendors for trunking issuses.
Perform IMACs as needed for PBX/S8XXX servers.
Knowledgeable in the programming of Avaya G series servers.
Knowledgeable of the Avaya Communication Manager and its application to the Avaya S8XXX servers.
Supported customers, installation project teams, and fellow associates with remote software support for new system installations of the AT&T/Lucent/Avaya Definity TDM PBXs as well as all the Avaya IP S servers operation such as dial plan, all system parameters (features, coverage, forwarding, etc.) , outbound routing (ARS, AAR, & UDFP (standalone, ESS, or ZLSP) system and platform upgrades (TDM & IP systems) , and system reconfigurations (adding, removal of, or changing hardware).
Responsible for all core programming essential to proper operation such as dial plan, all system parameters (features, coverage, forwarding, etc.), outbound routing (ARS, AAR & UDP), trunking (analog, T1-E1, PRI, P, E911, etc.) feature access codes, DS1 configurations, synchronization (port nertworks and media gateways), SLS programming ( G series ia gateways).
Switchnode and expansion interface programming, IP configuration (codec sets, network regions, node names, services and mapping).
CLAN integration, CORs and COS.
Provided ongoing support to customers after installation/upgrade with programming support, troubleshhoting assistance, and fault isolation of network issues for IP switching systems.
Took initiative for integration and programming of Intuity Audix, LX, and IA770 voicemail platforms.
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