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Lexus Of Melbourne - Automotive Service Advisor Resume Example

Mjiae Ecatos
Professional Summary

Accomplished and energetic Agent Team Member/ Office Manager with a solid history of achievement in customer relations. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include developing relationships, communcation, and handling tasks with accuracy.

  • Customer and Personal Service
  • Speaking
  • Active Listening
  • Service Orientation
  • Coordination
  • Time Management
  • Social Perceptiveness
  • Management of Personnel Resources
  • Computers and Electronics
  • Therapy and Counseling
  • Troubleshooting
  • Administration and Management
  • Judgment and Decision Making
  • Mathematics
  • Instructing
  • Persuasion
  • Sales and Marketing
  • 440 and 215 Insurance Licenses
Agent Team Member 03/2017 to Current
Sara Hawks Houston State Farm Viera, FL
  • Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
  • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
  • Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
  • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
  • Customize insurance programs to suit individual customers, often covering a variety of risks.
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Calculate premiums and establish payment method.
  • Contact underwriter and submit forms to obtain binder coverage.
  • Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
Automotive Service Advisor 03/2007 to 03/2017
Lexus of Melbourne Melbourne, Fl
  • Sell Automotive  Repair and Maintenance
  • Confer with customers by telephone or in person to provide information about products or services, take or enter appointments, cancel accounts, or obtain details of complaints.
  • Ensuring the highest levels of customer satisfaction
  • Leading a team of technicians to perform quality
    maintenance and repairs in a timely fashion
  • Scheduling and distribution of work to effect maximum output.
  • Promote the shop and its services through exceptional customer interactions.
  • Manage consistent sales growth and profitability
  • Meet and exceed goals and quotas based on previous year's performance.
  • Handle open and close procedures and money handling.
  • Complete required training and education in a timely manner
  • ASE Certified
  • Master Certified with Lexus
  • Top Producing Service Consultant 2015-2016
  • Service Consultant of the Year 2015-2016
Dental Assistant 12/2006 to 03/2007
Dr. John Mc Cann Melbourne, FL
  • Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
  • Expose dental diagnostic x-rays.
  • Record treatment information in patient records.
  • Provide postoperative instructions prescribed by dentist.
  • Assist dentist in management of medical or dental emergencies.
  • Take and record medical and dental histories and vital signs of patients.
  • Order and monitor dental supplies and equipment inventory.
Cashier 09/2006 to 12/2006
Publix Super Market Palm Bay, FL
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Sell tickets and other items to customers.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Offer customers carry-out service at the completion of transactions.
  • Weigh items sold by weight to determine prices.
High School Diploma: Jun 1995 Satellite High School - Satellite Beach , FL
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Resume Details

This is a real resume for a Automotive Service Advisor in Melbourne, Florida with experience working for such companies as Sara Hawks Houston State Farm, Lexus Of Melbourne, Dr John Mc Cann. This is one of the hundreds of Automotive Service Advisor resumes available on our site for free. Use these resumes as templates to get help creating the best Automotive Service Advisor resume.

Previous Companies:

  • Sara Hawks Houston State Farm
  • Lexus of Melbourne
  • Dr John Mc Cann

Previous Job Positions:

  • Automotive Service Advisor
  • Dental Assistant
  • Cashier


  • Satellite High School

Level of Education:

  • High School Diploma

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