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Chapman Nissan - Automotive Service Advisor Resume Example

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Cnnay Lpileco
XXX XXXXX XXXXX, Ridley Park, PA 19078 XXX XXXXX XXXXX, 19078, Ridley Park PA
XXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic Customer Service Advisor with more than twenty years of Automotive specialization . Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Goal-oriented, highly motivated, responsible, dedicated, passionate, drive for excellence, proactive leader with strong organizational and prioritization abilities.

Skills
  • Active Listening
  • Service Orientation
  • Clerical
  • English Language
  • Critical Thinking
  • Time Management
  • Active Learning
  • Complex Problem Solving
  • Judgment and Decision Making
  • Sales and Marketing
  • Customer and Personal Service
  • Reading Comprehension
  • Coordination
  • Negotiation
  • Management of Material Resources
  • Troubleshooting
Experience
Automotive Service Advisor 10/2015 to 10/2018
Chapman Nissan - Philadelphia, PA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Review warranty policy terms to determine whether a particular loss is covered by warranty.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Solicit sales of new or additional services or products.
  • Ability to work in fast paced environment.
  • Self motivated.
  • Scan documents.
  • Inspection reviews
  • Extent knowledge of automotive terminology.
  • Promote the shop and its services through exceptional customer interactions.
  • Leading a team of technicians to perform quality maintenance and repairs in a timely fashion.
  • Coordinating recommendations with technicians and presenting to customers.  
  • Complete required training and education in a timely manner.
  • Advise and explain to customers about details on reasons their vehicles are malfunctioning and how we can correct the problem.
  • Schedule service appointments with professionalism
Automotive Service Advisor 07/2015 to 10/2015
Chapman Chevrolet - Philadelphia, PA

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 
  • Review warranty policy terms to determine whether a particular loss is covered by warranty. 
  • Check to ensure that appropriate changes were made to resolve customers' problems. 
  • Determine charges for services requested, collect deposits or payments, or arrange for billing. 
  • Solicit sales of new or additional services or products. 
  • Ability to work in fast paced environment. 
  • Self motivated. 
  • Scan documents.
  • Inspection reviews. 
  • Extent knowledge of automotive terminology. 
  • Promote the shop and its services through exceptional customer interactions. 
  • Leading a team of technicians to perform quality maintenance and repairs in a timely fashion. 
  • Coordinating recommendations with technicians and presenting to customers. 
  • Complete required training and education in a timely manner. 
  • Advise and explain to customers about details on reasons their vehicles are malfunctioning and how we can correct the problem. 
  • Schedule service appointments with professionalism

Automotive Service Advisor 08/2009 to 07/2015
Pacifico Ford - Philadelphia, PA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 
  • Review warranty policy terms to determine whether a particular loss is covered by warranty. 
  • Check to ensure that appropriate changes were made to resolve customers' problems. 
  • Determine charges for services requested, collect deposits or payments, or arrange for billing. 
  • Solicit sales of new or additional services or products. 
  • Ability to work in fast paced environment. 
  • Self motivated. 
  • Scan documents. 
  • Inspection reviews Extent knowledge of automotive terminology. 
  • Promote the shop and its services through exceptional customer interactions. 
  • Leading a team of technicians to perform quality maintenance and repairs in a timely fashion. 
  • Coordinating recommendations with technicians and presenting to customers. 
  •  Complete required training and education in a timely manner. 
  • Advise and explain to customers about details on reasons their vehicles are malfunctioning and how we can correct the problem. 
  • Schedule service appointments with professionalism
Warranty Claims Administrator / Head Cashier Pacifico Marple Ford Lincoln - Broomall, PA
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money and audit money drawers.
    • Assist customers by providing information and resolving their complaints.
    • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    • Greet customers entering establishment.
    • Adept at assessing customer needs and resolving issues related to warranty coverage.
    • Ability to submit claims within a reasonable period of time.
    • Processed insurance claims and resolved charge back discrepancies.
    • Ensured that all work was performed in accordance with warranty guidelines.
    • Participated in employer training programs with regards to warranty issues.
    • Maintained customer records as required by manufacturer.
    • Good problem solving abilities and communications skills.
    • Assisted in scheduling service appointments while demonstrating customer service on a daily basis.
    • Organized filing system and directed orders.
    Warranty Claims Administrator / Cashier / Receptionist / Payroll Clerk Piazza Honda of Philadelphia - Philadelphia, PA

    • Receive payment by cash, check, credit cards, vouchers, or automatic debits. 
    • Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations. 
    • Issue receipts, refunds, credits, or change due to customers. 
    • Count money and audit money drawers. 
    • Assist customers by providing information and resolving their complaints. 
    • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. 
    • Greet customers entering establishment. 
    • Adept at assessing customer needs and resolving issues related to warranty coverage. 
    • Ability to submit claims within a reasonable period of time. 
    • Processed insurance claims and resolved charge back discrepancies. 
    • Ensured that all work was performed in accordance with warranty guidelines. 
    • Participated in employer training programs with regards to warranty issues. 
    • Maintained customer records as required by manufacturer. 
    • Good problem solving abilities and communications skills.
    •  Assisted in scheduling service appointments while demonstrating customer service on a daily basis. 
    • Organized filing system and directed orders.

    • Compute wages and deductions, and enter data into computers.
    • Compile technician's time, production, and payroll data from time sheets and other records.
    • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    • Hear and resolve complaints from customers or the public.
    • File and maintain records.
    Title Clerk Manager / Assistant To Accounts Receivables And Payable Clerk Ford Of The Main Line - Ardmore, PA
    • Perform routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents.
    • Prepare and issue title commitments and title insurance policies based on information compiled from title searches.
    • Organize cash sale transactions and transmission to proper banking facilities. 
    • Handled the daily flow of heavy amounts of paperwork and also processed invoices and billed renewed invoices to clients.
    • Processed vehicle titles accurately and researched vehicle titles and resolved issues in a timely manner.
    • Completed and forwarded Titles and necessary forms to the Department of Motor Vehicles.
    • Maintained motor vehicle files and transaction records as required by the state.
    • Primary substitute for the receptionist.
    • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    • Hear and resolve complaints from customers or the public.
    • File and maintain records.
    • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
    • Perform personal bookkeeping services.
    • Receive, record, and bank cash, checks, and vouchers.
    • Comply with federal, state, and company policies, procedures, and regulations.
    • Match order forms with invoices, and record the necessary information.
    • Perform general office duties such as filing, answering telephones, and handling routine correspondence.
    Primary Assistant To The Parts Manager Family Chrysler Plymouth - Chadds Ford, PA
    • Receive and fill telephone orders for parts.
    • Fill customer orders from stock.
    • Take inventory of stock.
    • Mark and store parts in stockrooms according to prearranged systems.
    • Place new merchandise on display.
    • Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
    • Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
    • Prepare invoices, shipping documents, and contracts.
    • Receive and respond to customer complaints.
    • Check inventory records to determine availability of requested merchandise.
    • File copies of orders received, or post orders on records.
    • Adjust inventory records to reflect product movement.
    • Recommend type of packing or labeling needed on order.
    • Calculate and compile order-related statistics, and prepare reports for management.
    • Obtain merchandise from bins or shelves.
    • Keep records of out-going orders.
    • Requisition additional materials, supplies, and equipment.
    • Add new material to file records or create new records as necessary.
    • Perform general office duties such as typing, operating office machines, and sorting mail.
    • Gather materials to be filed from departments or employees.
    • Enter document identification codes into systems in order to determine locations of documents to be retrieved.
    • Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
    • Answer questions about records or files.
    • Modify or improve filing systems or implement new filing systems.
    • Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.
    • Design forms related to filing systems.
    • Sort items to be delivered according to the delivery route.
    • Perform general office or clerical work such as filing materials, operating duplicating machines, or running errands.
    • Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers.
    • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
    • Answer telephones, direct calls, and take messages.
    • Review files, records, and other documents to obtain information to respond to requests.
    • Inventory and order materials, supplies, and services.
    • Receive and count stock items, and record data manually or using computer.
    • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
    • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
    • Determine sequence and release of back orders according to stock availability.
    Primary Parts Manager Assistant Springfield Auto Outlet - Springfield, Pa

    • Receive and fill telephone orders for parts. 
    • Fill customer orders from stock. 
    • Take inventory of stock. 
    • Mark and store parts in stockrooms according to prearranged systems. 
    • Place new merchandise on display.
    •  Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials. 
    • Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy. 
    • Prepare invoices, shipping documents, and contracts. 
    • Receive and respond to customer complaints. 
    • Check inventory records to determine availability of requested merchandise. 
    • File copies of orders received, or post orders on records. 
    • Adjust inventory records to reflect product movement. 
    • Recommend type of packing or labeling needed on order. 
    • Calculate and compile order-related statistics, and prepare reports for management. 
    • Obtain merchandise from bins or shelves. Keep records of out-going orders. 
    • Requisition additional materials, supplies, and equipment. Add new material to file records or create new records as necessary. 
    • Perform general office duties such as typing, operating office machines, and sorting mail. 
    • Gather materials to be filed from departments or employees. 
    • Enter document identification codes into systems in order to determine locations of documents to be retrieved. 
    • Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information. 
    • Answer questions about records or files. Modify or improve filing systems or implement new filing systems. 
    • Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements. 
    • Design forms related to filing systems. 
    • Sort items to be delivered according to the delivery route. 
    • Perform general office or clerical work such as filing materials, operating duplicating machines, or running errands. 
    • Collect, seal, and stamp outgoing mail, using postage meters and envelope sealers. 
    • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. 
    • Answer telephones, direct calls, and take messages. 
    • Review files, records, and other documents to obtain information to respond to requests. 
    • Inventory and order materials, supplies, and services. Receive and count stock items, and record data manually or using computer. 
    • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors. 
    • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment. 
    • Determine sequence and release of back orders according to stock availability.

    Head Cashier / Receptionist / Service Advisor Springfield Ford Lincoln - Springfield, PA
    • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
    • Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
    • Issue receipts, refunds, credits, or change due to customers.
    • Count money and audit money drawers.
    • Assist customers by providing information and resolving their complaints.
    • Greet customers entering establishments.
    • Answer customers' questions, and provide information on procedures or policies.
    • Compute and record totals of transactions.
    • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    • File and maintain records.
    • Keep a current record of staff members' whereabouts and availability.
    • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
    • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
    • Relay or route written or verbal messages.
    • Record messages, suggesting rewording for clarity or conciseness.
    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 
    • Review warranty policy terms to determine whether a particular loss is covered by warranty. 
    • Check to ensure that appropriate changes were made to resolve customers' problems. 
    • Determine charges for services requested, collect deposits or payments, or arrange for billing. 
    • Solicit sales of new or additional services or products. 
    • Ability to work in fast paced environment. 
    • Self motivated. 
    • Scan documents. 
    • Inspection reviews.
    •  Extent knowledge of automotive terminology. 
    • Promote the shop and its services through exceptional customer interactions. 
    • Leading a team of technicians to perform quality maintenance and repairs in a timely fashion. 
    • Coordinating recommendations with technicians and presenting to customers. 
    • Complete required training and education in a timely manner. 
    • Advise and explain to customers about details on reasons their vehicles are malfunctioning and how we can correct the problem. 
    • Schedule service appointments with professionalism
    Automotive Service Advisor Metro Acura And Volkswagen - Philadelphia, Pa

    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 
    • Review warranty policy terms to determine whether a particular loss is covered by warranty. 
    • Check to ensure that appropriate changes were made to resolve customers' problems. 
    • Determine charges for services requested, collect deposits or payments, or arrange for billing. 
    • Solicit sales of new or additional services or products. 
    • Ability to work in fast paced environment. 
    • Self motivated. 
    • Scan documents. 
    • Inspection reviews Extent knowledge of automotive terminology. 
    • Promote the shop and its services through exceptional customer interactions. 
    • Leading a team of technicians to perform quality maintenance and repairs in a timely fashion. 
    • Coordinating recommendations with technicians and presenting to customers. 
    • Complete required training and education in a timely manner. 
    • Advise and explain to customers about details on reasons their vehicles are malfunctioning and how we can correct the problem. 
    • Schedule service appointments with professionalism

    Education
    Ridley High School Jun 1996 Folsom, PA
    High School Diploma:

    • Graduated with honors.
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    Resume Details

    This is a real resume for a Automotive Service Advisor in Ridley Park, Pennsylvania with experience working for such companies as Chapman Nissan, Chapman Chevrolet, Pacifico Ford. This is one of the hundreds of Automotive Service Advisor resumes available on our site for free. Use these resumes as templates to get help creating the best Automotive Service Advisor resume.

    Previous Companies:

    • Chapman Nissan
    • Chapman Chevrolet
    • Pacifico Ford

    Previous Job Positions:

    • Automotive Service Advisor
    • Head Cashier
    • Cashier
    • Receptionist
    • Payroll Clerk

    Schools:

    • Ridley High School

    Level of Education:

    • High School Diploma

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