Liberty Mutual - Auto Physical Damage Claims Adjuster Resume Example

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Amelia Cooper
  • XXXX XXXXXXXX XXXXXX, Baltimore, MD 21229
Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fastpaced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Bachelor of Science: Finance, Dec 2009 Morgan State University - Baltimore, MD
Morgan State University Foundation Scholarship
Major GPA: 3.20
  • Customer and Personal Service
  • Critical Thinking
  • Active Listening
  • Negotiation
  • Complex Problem Solving
Auto Physical Damage Claims Adjuster, 03/2013 to Present
Liberty Mutual Hunt Valley, MD
  • Obtain information and maintain records of accidents or personal property losses for policyholders and claimants through telephone and written reports 
  • Arrange appraisals, review appraisal reports and communicate with policyholders, claimants, physicians, medical providers, attorneys and repair shops 
  • Secure essential facts about accidents, assess liability and compensability, negotiate settlements and explain denials to policyholders and claimants
  • Register claims, update status notes, establish target dates, schedule appointments and release payments on an automated system
  • Mentor new employees
Customer Advocate, 02/2011 to 03/2013
Verizon Wireless Hanover, MD
  • Customize accurate price plans and features to meet customer's needs.
  • Exceed sales quotas and performance metrics.
  • Provide exceptional service while multi-tasking several computer applications.
  • Position transfer from customer service representative to customer advocate Computer Science Corporation on government project for the Bureau of Census.
Server, 09/2007 to 01/2012
The Cheesecake Factory Maryland
  • Present menus to patrons and answer questions about menu items, making recommendations upon request 
  • Explain how various menu items are prepared, describing ingredients and cooking methods 
  • Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages 
  • Serve food and/or beverages to patrons; serve specialty dishes at tables as required 
  • Prepare checks that itemize and total meal costs and sales taxes
Data Analyst, 02/2010 to 09/2010
Computer Science Corporation on government project for the Bureau of Census 2010 Essex, MD
  • Performed data review and correction of confidential forms to ensure accurate data collection.
  • Public Trust Security Clearance from the Department of Commerce.
  • Assisted with production of over 62,000,000 forms.
  • Operated a computer application while applying complex data rules to achieve quality of 98% accuracy earning 20 incentive awards.
Intern, 06/2009 to 08/2009
Primary Residential Mortgage, Inc Bel Air, Maryland
  • Ensured correspondence was handled within established expediency and quality standards while providing complete, accurate, and courteous service 
  • Reviewed and monitored trends and developments in the local real estate market, as well as the changing rules and regulations pertaining to various mortgages products
  • Purchased basic office supplies, equipment, and services
  • Responsible for conducting, overseeing, and managing activities and/or functions necessary for the efficient and effective operation of the Branch Verified client's personal and financial information to complete the loan process
  • Ordered mortgage payoff statements to review client's balance of the loan Assisted with direct mail marketing and advertisement of VA commercial loans Followed trends that affected mortgage rates against national averages.
  • National Dean's List, 2004-2006 
  • National Honor Society, 2005

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About this resume

Auto Physical Damage Claims Adjuster FROM Baltimore , Maryland RESUME

This is a resume for a Auto Physical Damage Claims Adjuster in Baltimore, Maryland with experience working for such companies as Liberty Mutual and Verizon Wireless. The grade for this resume is 0 and is one of hundreds of Auto Physical Damage Claims Adjuster resumes available on our site for free. Use these resumes as templates to get help creating the best Auto Physical Damage Claims Adjuster resume.

School Attended
Morgan State University