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Usaa - Auto Adjuster Ii Casualty Claims Resume Example

Jayden Robinson
Professional Summary

 Service-oriented Auto Aduster II with a 14 year background in the Customer Service Industry. Core competencies include dispute resolution, relationship building, mentoring and leadership as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Judgment and Decision Making
  • Time Management
  • Negotiation
  •  Public speaking
  • Critical Thinking
  • Complex Problem Solving
  • Mentoring
  • Active Listening
Auto Adjuster II Casualty Claims Oct 2006Present USAA Chesapeake, Va
  • Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
  • Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
  • Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Customer Sevice Sales Representative Sep 2004Sep 2006 Bank of America Norfolk, Va
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Customer Contact Representative Nov 2000Apr 2002 Wachovia Bank Card Services Chesapeake, Va

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
Bachelor of Science : Criminal Justice Jun 2016 Strayer University Chesapeake, Va Currently pursuing a bachelor's degree in Criminal Justice. Graduation date is June 2016. Current G.P.A is 3.4.
Associate of Science : Paralegal Studies Jul 2004 Tidewater Technical School Chesapeake, Va
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Resume Details

This is a real resume for a Auto Adjuster II Casualty Claims in Chesapeake, Virginia with experience working for such companies as Usaa, Bank Of America, Wachovia Bank Card Services. This is one of the hundreds of Auto Adjuster II Casualty Claims resumes available on our site for free. Use these resumes as templates to get help creating the best Auto Adjuster II Casualty Claims resume.

Previous Companies:

  • USAA
  • Bank of America
  • Wachovia Bank Card Services

Previous Job Positions:

  • Auto Adjuster II Casualty Claims
  • Customer Sevice Sales Representative
  • Customer Contact Representative


  • Strayer University
  • Tidewater Technical School

Level of Education:

  • Bachelor of Science
  • Associate of Science

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