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Burks Medical - Authorization Cordinator Resume Example

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Evelyn Howard
XXXX XXXXX XXX XXX X , Sherwood , AR 72120 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX
Summary
Highly experienced Customer Service professional with over fifteen years of experience. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. 
Skills
  • Eye for details
  • Proficient in Excel
  • Work equally strong as a team player as well as individually
  • Team Leader
  • Customer and Personal Service
  • Active Listening
  • Coordination
  • Time Management
  • Complex Problem Solving
  • Reading Comprehension
  • Critical Thinking
  • Negotiation
  • Persuasion
  • Accountable
  • Computer Skills
Experience
Authorization Cordinator 08/2014 to Present
Burks Medical Mansfield, TX
  • Work from home obtaining medical referrals and insurance authorizations.
  • Verify patients' insurance coverage, receive & record payments from patients, Prepare patient charts for medical staff, answer phones, work the schedule ready/attempted queues, accurately entered data, assists with verification of insurance and obtaining authorization, assist with medical records and assist technologists and radiologists where needed.
Chargeback Customer Service Rep 02/2012 to 08/2014
FIS Little Rock, AR
  • Customer support by phone, email, or instant message to consumers.
  • Primary contact for in bound customer issues.
  • De-escalate problematic issues, Initiates credit/debit card fraud and merchant disputes for cardholders and financial representatives.
  • Process a high volume of consumer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries.
  • Troubleshoot customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems.
  • When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
  • Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
  • Track and document inbound support requests and ensures proper notation of customer problems or issues.
  • Update customer information and ensure accurate entry of contact information.
  • Met the standards of the job, such as quality standards, adherence to schedule, and average handle time.
  • Provide guidance and/or mentoring to less experienced Customer Service Associates.
Underwriter/Portfolio Manager 05/2011 to 01/2012
CNAC d/b/a J.D. Byrider Sherwood
  • Responsible for the full-spectrum lending activity within the Car Now Acceptance Credit Department.
  • Responsible for making prudent, accurate and prompt credit decisions within established approval/exception guidelines, in compliance with all state and federal regulations, and in adherence to all Car Now Acceptance Company's auto lending practices, policies, and procedures.
  • Teamed with the Finance Manager to establish, maintain, and enhance the credit product offered to the customer.
  • Accountable for insuring that customer goals of establishing or reestablishing credit are met through timely payments and achieving established delinquency, charge-off and total collection goals.
Senior Collector 06/2008 to 10/2010
Green Tree Financial Services Little Rock, Arkansas
  • Conferred with past due debtors by telephone to determine reasons for overdue payments and to review the terms of mortgage contracts and determine appropriate strategies to bring accounts current.
  • Generate payments from clients/debtors.
  • Located and monitored overdue accounts, using computers and a variety of automated systems.
  • Located and notified clients/debtors of delinquent accounts by mail, telephone, or request a field chase in order to solicit payment.
  • Made at least 100 calls per day to clients/debtors.
  • Negotiate credit extensions when necessary.
  • Forwarded account records to managers to submit to attorneys when clients/debtors fail to respond to collection attempts.
  • Performed various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors.
  • Persuaded clients/debtors to pay amounts due on credit accounts, or nonpayable checks.
  • Record information about financial status of clients/debtors and status of collection efforts.
  • Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Advise clients/debtors of necessary actions and strategies for debt repayment.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Customer Service Rep III 07/2007 to 06/2008
Cardinal Health Sherwood, AR
  • Matched invoices to purchase orders for posting payment information; compared invoices to purchase orders to identify problems regarding terms, quantity/price discrepancies or special handling; contacted hospitals or sale reps to resolve problems involving price/quantity discrepancies on purchases; ensured available discounts are taken.
  • Matched change orders to purchase orders, making appropriate corrections.
  • Reviewed processed invoices and credit memos for correctness; sorted invoices and credit memos into batches for computer entry, calculating control totals and recording batch information on control sheet.
  • Highlighted relevant payment data on invoice for entry into computer system and distributed invoice copies according to departmental procedures.
  • Entered invoice and credit memo data into computer system.
  • Reviewed computer generated invoice batch edit sheets for errors; resolved errors; entered corrections into computer system.
  • Identified and resolved problems concerning distribution of charges to clinic and hospitals, documenting action taken.
  • Mailed copies of invoices to appropriate departments.
  • Received inbound calls from sales reps.
  • Made outbound calls to sales reps.
Collector III 09/2001 to 07/2007
Nuvell Financial Little Rock, AR
  • Located customers to collect installments or past due accounts, damage claims, or nonpayable checks on their car loan account.
  • Attempted to persuade customer to pay amount due or arranges for payment at later date via phone or mail.
  • Negotiated loan extensions and modifications and arranges pay schedules.
  • Conducted search via phone or Internet to determine location of customers.
  • Makes recommendations to review for special handling or intensified collections actions.
  • Keeps record of collections and status of accounts.
  • Received and reviewed accounts to verify assets.
  • Responsible for payment scheduling and create contact with the sources to locate debtor.
  • Gave explanation about the obligations, legal steps, and obtained the payments.
  • Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Strong negotiations to prevent unnecessary repossessions.
  • Team player 60+ delinquency special team lead.
Consumer Rep I 04/2000 to 09/2001
First Electric Jacksonville, AR
  • Excellent written and verbal communication skills, with an eye for detail.
  • Extremely productive in a high volume, high stress, environment.
  • Highly productive in the use of Office 2000 Professional.
  • Accepted payments from customers.
  • Handled large amounts of cash.
  • Performed excellent customer service via phone and face-to-face contact.
  • Light collection activities including, but not limited to initiating telephone contact with past due accounts, negotiating with debtors to bring account current.
Education
High School Diploma: General Studies May 1984 Wilmar High School - Wilmar, AR
Community Service
Founder, Sisters Living With Alopecia Inc., 2011 - Current
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Resume Details

This is a real resume for a Authorization Cordinator in Sherwood, Arkansas with experience working for such companies as Burks Medical, Fis, Cnac D. This is one of the hundreds of Authorization Cordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Authorization Cordinator resume.

Previous Companies:

  • Burks Medical
  • FIS
  • CNAC d

Previous Job Positions:

  • Authorization Cordinator
  • Chargeback Customer Service Rep
  • Underwriter
  • Portfolio Manager
  • Senior Collector

Schools:

  • Wilmar High School

Level of Education:

  • High School Diploma

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