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AETNA - Associate Health Concierge Resume Example

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Sebastian Green
XXXX X XXXXXX XXXX XXX XX XXX
Scottsdale, AZ 85251
Ph: XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Summary

Outgoing and dedicated Customer Service Professional with photography experience seeking a position as a Photographer and Retail Specialist with 4 years of strong Customer Relations and Sales experience.

Skills
  • Exceptional communication skills 
  • Bilingual
  • Experienced CANON DSLR user  
  • Proficient with Word, ExcelPowerPoint
  • Proficient with current social media such as Facebook, Twitter, and Instagram  
  • Excellent Customer Service skills                   
Experience
Associate Health Concierge Sep 2014Present AETNA, INC Scottsdale, AZ
  • Strong client relations work history Primarily inbound call structure with some follow up outbound calls made to members needing additional information or assistance.
  • Familiar with the company's line of insurance products and coverage options.
  • Interpret the terms of individual policies and offer suggestions for members on how to go about comparing different covered treatment options.
  • Answer questions with regard to deductibles, co-pays and insurance payments as they relate to different forms of care.
  • Review settled insurance claims to determine that payments and settlements have been made in accordance with company practices and procedures.
Freelance Photographer Jan 2012Present Freelance Photographer Phoenix, AZ
  • Photographed engagement sessions, baby showers, still shots including profiles, outdoor shoots, indoor shoots, and inanimate object shoots.
  • Determine desired images and picture composition, selecting and adjusting subjects, equipment, and lighting to achieve desired effects.
  • Test equipment prior to use to ensure that it is in good working order.
  • Estimate or measure light levels, distances, and numbers of exposures needed, using measuring devices and formulas.
  • Enhance, retouch, and resize photographs as needed using Photoshop editing. 
  • Review sets of photographs to select the best work.
Customer Service Representative Sep 2013Sep 2014 JPMorgan Chase Tempe, AZ
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described bank products and services to customers and accurately explained details and how to best use said products and services.
  • Began as a Consumer Telephone Banker and was promoted to Business Telephone Banker under 6 months of being on the job.
  • Chosen to assist in New Hire training as a mentor called "Peer Coaching" to help new bankers develop their skills before they were assigned teams and managers.
  • Chosen to assist in the interviewing and hiring process for the department to ensure the right candidates were chosen for positions available.
  • Met and exceeded daily, weekly, and monthly goals with production, phone average handle time, customer experience, and adherence to schedule.
Commercial Credit Card Claims Specialist Feb 2012Feb 2013 Bank of America Phoenix, AZ
  • Received incoming calls and assisted clients with questions or issues regarding potential claims related activity.
  • Handled supervisor or escalated phone calls & correspondence regarding customer claims.
  • Considered a subject matter expert on multiple claims types and made complex decisions based on judgment and research.
  • Followed established set guidelines and procedures and used multiple systems and tools to efficiently handle each call.
  • Responsible for moderately complex research and analysis of account activity to assess levels of risk and fraud.
Server/Bartender Oct 2010Sep 2012 Arriba's Mexican Grill Goodyear, AZ
  • Greet and welcome guests into restaurant as they are seated.
  • Take beverage and food orders from servers or directly from guests or patrons.
  • Provide guests excellent customer service while providing food service in a timely manner.
  • Mix and deliver drinks, keep an organized tab on what customers order and keep work area clean and presentable.
  • Able to predict what the customer needs are as far as orders and re-fills.
Bank Teller Feb 2011Feb 2012 Bank of America Litchfield Park, AZ
  • First point of contact when clients entered Banking Center building.
  • Provided friendly face to face customer service while following bank's policies and procedures.
  • Assisted clients with their everyday cash transactions including withdrawals, deposits, CD Redemptions, cash advances and other banking transactions.
  • Processed sales referrals and promoted bank services and products Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Adhered to Bank of America security and audit procedures.
Education
High School Diploma Avondale, AZ PPEP Tec High School Jan 2009
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Resume Details

This is a real resume for a Associate Health Concierge in Scottsdale, Arizona with experience working for such companies as Aetna, Inc, Freelance Photographer. This is one of the hundreds of Associate Health Concierge resumes available on our site for free. Use these resumes as templates to get help creating the best Associate Health Concierge resume.

Previous Companies:

  • AETNA
  • INC
  • Freelance Photographer

Previous Job Positions:

  • Associate Health Concierge
  • Freelance Photographer
  • Customer Service Representative
  • Commercial Credit Card Claims Specialist
  • Server

Schools:

  • PPEP Tec High School

Level of Education:

  • High School Diploma

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