Jims Cafe and Coffee Bar - Associate General Manager Resume Example

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Madison Rivera

XXXX XX XXXX, San Antonio, TX 78207

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXX

Professional Summary:

Accomplished and energetic Manager with a solid history of achievement in fast-paced food service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Guest dining service, handling of guest complaint in unit or by telephone and the implementation of company sanitation standards.

Skills:

Guest and personal service
Judgment and Decision Making

Time Management
Administration and Management

Personnel and Human Resources
Speaking

Critical Thinking
Monitoring

Experience:

Associate General Manager Sep 2006 －Oct 2013 Jim's Cafe and Coffee Bar San Antonio, Tx

Recruited by Jim's to run Cafe operation
Establish and implement Cafe goals, objectives, and procedures, conferring with General manager,fellow managers, and staff members as necessary
Manage staff, preparing work schedules and assigning specific duties
Promoted to General Manager in July,2007
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and productivity improvement
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

General Manager Sep 2005 －Sep 2006 Buffalo Wild Wings / Rio Wings LLC San Antonio, Tx

Recruited by Buffalo Wild Wings to open City Base
Attend or make presentations at community events to promote Buffalo Wild Wings as a community partner
Serve food to customers when waiters or waitresses need assistance
Ask customers who become loud and obnoxious to leave, or physically remove them.
Supervise the work of bar staff and other bartenders.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Work the restaurant floor as well as the bar/patio areas to ensure a great guest dining

General Manager Sep 1997 －Aug 2005 Jim's Restaurants San Antonio, Tx

Manage staff, preparing work schedules and assigning specific duties.
Establish and implement departmental policies, goals, objectives, and procedures, adhering to S.O.P
Determine staffing requirements, and interview, hire and oversee the training new employees
Monitor business flow ensuring that we efficiently and effectively provide guest dining services while staying within daily labor cost
Perform daily floor work, such as greeting guest or assisting guest,trying to achieve a total dining experience
Direct operations of Frontier Enterprises in San Marcos Tx, sales exceeding 1.75 million
Aggessive, hands-on manager. Able team builder. Motivate team to achieve company goals

Senior Kitchen Manager Sep 1996 －Aug 1997 Joe's Crab Shack San Antonio, Tx

Recruited by Landry's Seafood to open restaurant located on IH10 San Antonio
Manage staff of 50 BOH, preparing work schedules and assigning specific duties.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Inspect and assign staff to clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
Ensure freshness of food and ingredients by checking for quality, keeping track of inventories, rotating stock especially tracking of the harvesting of shellfish

General Manager Aug 1991 －Sep 1996 Jim's Restaurants San Antonio, Tx

Complete and maintain records such as employee personel files tracking work performance and displinary documents.
Explain goals, policies, or procedures to staff members.
Evaluate the performance of vendors,or other service providers to ensure quality and cost-efficiency.
Interview and hire new employees.
Plan and implement sales promotions or other marketing strategies and activities that impact operations.
Respond to customer complaints in unit or by telephone.
Schedule work hours for 40 employees, adjust according to the needs of the business.

Education: