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Jims Cafe and Coffee Bar - Associate General Manager Resume Example

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Madison Rivera
XXXX XX XXXX, San Antonio, TX 78207
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary:


Accomplished and energetic Manager with a solid history of achievement in fast-paced food service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Guest dining service, handling of guest complaint in unit or by telephone and the implementation of company sanitation standards.

 

Skills:
  • Guest and personal service
  • Judgment and Decision Making
  • Time Management
  • Administration and Management
  • Personnel and Human Resources
  • Speaking
  • Critical Thinking
  • Monitoring
Experience:
Associate General Manager Sep 2006Oct 2013 Jim's Cafe and Coffee Bar San Antonio, Tx
  • Recruited by Jim's to run Cafe operation
  • Establish and implement Cafe goals, objectives, and procedures, conferring with General manager,fellow managers, and staff members as necessary
  • Manage staff, preparing work schedules and assigning specific duties
  • Promoted to General Manager in July,2007
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and productivity improvement
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
General Manager Sep 2005Sep 2006 Buffalo Wild Wings / Rio Wings LLC San Antonio, Tx
  • Recruited by Buffalo Wild Wings to open City Base
  • Attend or make presentations at community events to promote Buffalo Wild Wings as a community partner
  • Serve food to customers when waiters or waitresses need assistance
  • Ask customers who become loud and obnoxious to leave, or physically remove them.
  • Supervise the work of bar staff and other bartenders.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
  • Work the restaurant floor as well as the bar/patio areas to ensure a great guest dining
General Manager Sep 1997Aug 2005 Jim's Restaurants San Antonio, Tx
  • Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, adhering to S.O.P
  • Determine staffing requirements, and interview, hire and oversee the training new employees
  • Monitor business flow ensuring that we efficiently and effectively provide guest dining services while staying within daily labor cost
  • Perform daily floor work, such as greeting guest or assisting guest,trying to achieve a total dining experience
  • Direct operations of Frontier Enterprises in San Marcos Tx, sales exceeding 1.75 million 
  • Aggessive, hands-on manager. Able team builder. Motivate team to achieve company goals
Senior Kitchen Manager Sep 1996Aug 1997 Joe's Crab Shack San Antonio, Tx
  • Recruited by Landry's Seafood to open restaurant located on IH10 San Antonio
  • Manage staff of 50 BOH, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Inspect and assign staff to clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
  • Ensure freshness of food and ingredients by checking for quality, keeping track of inventories, rotating stock especially tracking of the harvesting of shellfish
General Manager Aug 1991Sep 1996 Jim's Restaurants San Antonio, Tx
  • Complete and maintain records such as employee personel files tracking work performance and displinary documents.
  • Explain goals, policies, or procedures to staff members.
  • Evaluate the performance of vendors,or other service providers to ensure quality and cost-efficiency.
  • Interview and hire new employees.
  • Plan and implement sales promotions or other marketing strategies and activities that impact operations.
  • Respond to customer complaints in unit or by telephone.
  • Schedule work hours for 40 employees, adjust according to the needs of the business.
Education:
High School Diploma : General Studies May 1980 Sidney Lanier San Antonio, Tx
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Resume Details

This is a real resume for a Associate General Manager in San Antonio, Texas with experience working for such companies as Jims Cafe And Coffee Bar, Buffalo Wild Wings, Rio Wings Llc. This is one of the hundreds of Associate General Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Associate General Manager resume.

Previous Companies:

  • Jims Cafe and Coffee Bar
  • Buffalo Wild Wings
  • Rio Wings LLC

Previous Job Positions:

  • Associate General Manager
  • General Manager
  • Senior Kitchen Manager

Schools:

  • Sidney Lanier

Level of Education:

  • High School Diploma

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