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Living Resources Certified And Licensed Home Care Agency - Associate Executive Director Resume Example

Ariana Alexander
Professional Summary

Seasoned Professional Executive with more than 35 years of experience in a fast-paced, ever changing health care and reimbursement environment. Proven Track record in leading successful teams that resulted in quality outcomes for our patients. Organized the expansion and growth of client base in 10 counties.  

  • Excellent understanding of MLTC and Medicaid
  • Strong managerial skills for executing charge
  • Customer service focus
  • Dedicated, honest and self-motivated
  • Very motivated, energetic and requires minimal supervision
  • Highly organized and efficiency driven
  • Quality and culturally sensitive care focus
  • Demonstrated ability to negotiate needed actions
  • Excellent verbal, computer and written communication skills
Associate Executive Director 12/2012 to Present
Living Resources Certified and Licensed Home Care Agency Albany, NY
  • Expanded provision of CHHA services from exclusive special needs CHHA to 10 county full service CHHA
  • Provide leadership and oversight of Licensed and Certified Home Health Agency
  • Developed and managed all HMO, Managed Care, MLTP and other payor accounts  (Initiated 23 new payers, relationship building, rate increases to reflect costs, credentialing and terminations)
  • Initiated Corp membership in Health Home
  • Led search and initiation of three EMR systems for CHHA, Licensed and Corporation to improve efficiency, quality and work flow
  • Developed annual agency strategic plan focused on identification and actions with best opportunities for growth
  • Improved and capitalized on organizational and clinical strengths
  • Organized and strengthened alliances including active participation in three local PPS DSRIPS
  • Initiated medical records indexing software that has increased efficiency and organization with record documentation filing
  • Served as backup for CEO spokesperson as needed
  • Increase number of appropriate referrals, satisfaction and loyalty
Director of Patient Services 12/2009 to 01/2011
Living Resources CHHA and LHCSA Agency Albany, NY
Assistant Director of Patient Services 07/2005 to 12/2009
Visiting Nurse Association of Albany, Saratoga and Rensselaer Albany, NY
  • In addition to all traditional responsibilities of DPS/ADPS, had responsibility for all specialty programs.
  •  Chaired UR committee, Rehospitalization Reduction Committee, Customer Service Program, Home Safety and Falls Reduction Program.
  • Assisted in development of Facilitated Hospital Discharge Program with local large teaching hospital.
  • Maintaining contract relations and all related facets.
Director of Marketing, Client Service Specialist, Clinical Satellite Manager, Manager LTHHCP 07/1981 to 07/2005
VNA of Albany, Inc. Albany, NY
  • Expanded service provision through successful relationship building, follow through with marketing and customer service promotion.
  • Successfully completed 3 RFPs for initiation of telehealth services and development of agency program.
  • Presented at National ATA conference, NYS Bar Association and other statewide and regional conferences about home care, telehealth and various other venues.
Evening Charge Nurse Medical Surgical Unit 05/1979 to 07/1981
St. Peters Hospital Charge Nurse Albany, NY
Bachelor of Science: Nursing Jun 1980 State University of NY, College of Technology - Utica/Rome, NY
Associate of Science: Registered Nurse Jun 1978 Charles S. Wilson Memorial Hospital School of Nursing - Johnson City, NY
CEUs and certifications:: Health Care, Policy and Finance Conferences Various Annual Health and Management Conferences - Albany , NY
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Resume Details

This is a real resume for a Associate Executive Director in Schenectady County, New York with experience working for such companies as Living Resources Certified And Licensed Home Care Agency, Living Resources Chha And Lhcsa Agency, Visiting Nurse Association Of Albany. This is one of the hundreds of Associate Executive Director resumes available on our site for free. Use these resumes as templates to get help creating the best Associate Executive Director resume.

Previous Companies:

  • Living Resources Certified and Licensed Home Care Agency
  • Living Resources CHHA and LHCSA Agency
  • Visiting Nurse Association of Albany

Previous Job Positions:

  • Associate Executive Director
  • Director of Patient Services
  • Assistant Director of Patient Services
  • Director of Marketing
  • Client Service Specialist


  • State University of NY, College of Technology
  • Charles S. Wilson Memorial Hospital School of Nursing
  • Various Annual Health and Management Conferences

Level of Education:

  • Bachelor of Science
  • Associate of Science
  • CEUs and certifications:

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