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Verizon Wireless Hanover - Associate Director Of Operations Bgco Resume Example

Jacob Jones
XXX XXXXXXXXX XXXX , Gambrills , MD 21054 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Summary

Accomplished Associate Director with more than 25 years of experience combining management and customer service expertise in Retail/Government Sales and Business call centers. Looking for a position as District Manager in a fast growth company.

Skills
  • Partnership / Business Relationship building.
  • Acute Interpersonal Skill set
  • Sales and Marketing
  • Strong analytical skills
  • Goal Oriented with a high attention to detail
  • Time Management
  • Judgment and Decision Making
  • Proficient in Microsoft Excel, Word and PowerPoint
Experience
Associate Director of Operations - BGCO 02/2013 to Present
Verizon Wireless Hanover Hanover, Md
  • Led business efficiencies across all functional work groups, comprised of 500 employees.
  • Deliver intraday management requirements to ensure Service Level Agreements are achieved for our external customer base.
  • Manage OPEX budgets for the NE Business/Government Customer Operation Center.
  • Create strong internal partnerships with Regional/National Sales personnel, National Operations, IT and HQ Leadership.
Federal Account Manager - VES 07/2009 to 01/2013
Verizon Wireless Laurel Laurel, Md
  • Drive Net Add Growth for Department Treasury across all 20 Regions.
  • Deliver Revenue Growth and identify new Lines of Business within Government Assigned Module.
  • Present Agency growth strategy to Local Sales Team across all 20 Regions
  • Maintain relationships with all supporting government departments as well as internal sales/operational organizations within the 20 establish Regions
District Manager - Retail Sales 05/2000 to 06/2009
Verizon Wireless Laurel Laurel, Md
  • Drive Gross/Net Adds with positive YOY Growth.
  • Increase Revenue through DATA, Accessory and High Tier Price Plan Take rate
  • Personnel Management - all aspects from hiring, performance management to employee development. Territory consists of 150-200 employees.
  • Reduce CHURN through improved customer service levels, contract renewals and positive NPS results
  • Create new Distribution
  • Partnership with support Channels (Human Resources, Marketing, Merchandising, Facility, Direct and Indirect
Store Manager - Retail Sales 11/1999 to 04/2000
Verizon Wireless Nottingham Nottingham, Md
  • Drive Gross/Net Adds Attainment
  • Grow Revenue
  • Personnel Management - hiring, performance management and employee development
  • Reduce Inventory Variance
  • Improve Customer Experience
Assistant Store Manager - Retail Sales 08/1998 to 10/1999
Bell Atlantic Mobile Glen Burnie Glen Burnie, Md
  • Coach, Train and Develop Sales Personnel
  • Drive sales results in Gross/Net Add attainment
  • Increase Revenue
Sales Representative / Assistant Manager / Store Manager 08/1988 to 08/1998
Circuit City Glen Burnie Glen Burnie, Md
  • Grow overall sales to exceed YOY
  • Exceed P & L Budgets
  • Personnel Management - Hiring, performance Management, employee development and training
  • Minimize Inventory Variance
  • Increase Customer Service levels
Education
High School Diploma: May 1988 Chesapeake Senior High School - Pasadena, MD
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Resume Details

This is a real resume for a Associate Director of Operations BGCO in Gambrills, Maryland with experience working for such companies as Verizon Wireless Hanover, Verizon Wireless Laurel, Verizon Wireless Nottingham. This is one of the hundreds of Associate Director of Operations BGCO resumes available on our site for free. Use these resumes as templates to get help creating the best Associate Director of Operations BGCO resume.

Previous Companies:

  • Verizon Wireless Hanover
  • Verizon Wireless Laurel
  • Verizon Wireless Nottingham

Previous Job Positions:

  • Associate Director of Operations BGCO
  • Federal Account Manager VES
  • District Manager Retail Sales
  • Store Manager Retail Sales
  • Assistant Store Manager Retail Sales

Schools:

  • Chesapeake Senior High School

Level of Education:

  • High School Diploma

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