Hcl Technologies Ltd - Associate Director Resume Example

Professional Summary:

Goal-oriented Financial Services Associate Director dedicated to high levels of customer and employee satisfaction while meeting aggressive business goals with specialized knowledge in healthcare revenue cycle
management.

Skills:

Healthcare Revenue Cycle Management
Payment System Production and Processing

Management of Financial Resources
Administration and Management

Customer Service
Employee Satisfaction

Experience:

Associate Director, Patient Financial Services - Financial Resource Center Mar 2012 －Jan 2014 Hcl Technologies Ltd. Aitkin, MN

Direct and coordinate activities of the Financial Resource Center at Midtown Medical Center
Oversee activities directly related to screening Midtown Medical Center patients for financial assistance programs
Generate and review production, collection activity, budget reports and other performance data to measure productivity and goal achievement of the Financial Resource Center which has an annual impact to Columbus Regional of about $12M
Manage staff of 10 employees, preparing work schedules and assigning specific duties
Establish and implement departmental policies, goals, objectives, and procedures, conferring with company executives, department heads and staff as necessary
Monitor vendors and agencies to ensure that they efficiently and effectively provide specialized financial services while staying within contract terms and budgetary limits

Associate Director, Patient Financial Services - Account Service Center Sep 2004 －Mar 2012 Ross Education, Llc Morgantown, WV

Directed and coordinated activities of the Account Service Center at Midtown Medical Center which serviced $15M to $19M a month in Active Accounts Receivables
Oversaw activities directly related to receiving in-bound customer service calls, making out-bound collection calls and payment processing
Operated and maintained payment system and automated dialer system
Generated, reviewed and distributed data related to collection activities, bad debt write-offs and indigent and charity write-offs totaling $5M to $7M a month
Managed relationships with third-party collection agencies and the movement of accounts to and from the agencies

Special Assets Officer Sep 2003 －Aug 2004 First Mid-Illinois Bancshares, Inc. Altamont, IL

Oversaw activities directly related to the servicing of past due Small Business Administration loans
Managed the disposition of property and assets of residential and commercial properties included in foreclosure proceedings through direct sales and auctions
Organized and conducted the monthly bad debt charge-off meetings
Negotiated or approved temporary past due payment plans on distressed loans within the bank's loan portfolio

Business Analyst II Feb 1999 －Sep 2003 Centene Corporation Caseyville, IL

Served as a subject matter expert for credit reporting and collection modules on the TS2 system platform
Conducted gap analysis exercises in the areas of credit reporting and collections with prospective and new clients
Produced and delivered project related deliverables to internal and external clients to include business requirements, system designs and business specifications
Coordinated and led meetings with prospects, clients and Centene Corporation technical and testing personnel