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Columbus Regional Healthcare - Associate Director Resume Example

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Brooklyn Henderson
XXXX XXXXXXXXXX XX, Columbus, GA 31904
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary:


Goal-oriented Financial Services Associate Director dedicated to high levels of customer and employee satisfaction while meeting aggressive business goals with specialized knowledge in healthcare revenue cycle
management.

Skills:
  • Healthcare Revenue Cycle Management
  • Payment System Production and Processing
  • Management of Financial Resources
  • Administration and Management
  • Customer Service
  • Employee Satisfaction
Experience:
Associate Director, Patient Financial Services - Financial Resource Center Mar 2012Jan 2014 Columbus Regional Healthcare Columbus, GA
  • Direct and coordinate activities of the Financial Resource Center at Midtown Medical Center
  • Oversee activities directly related to screening Midtown Medical Center patients for financial assistance programs
  • Generate and review production, collection activity, budget  reports and other performance data to measure productivity and goal achievement of the Financial Resource Center which has an annual impact to Columbus Regional of about $12M
  • Manage staff of 10 employees, preparing work schedules and assigning specific duties
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with company executives, department heads and staff as necessary
  • Monitor vendors and agencies to ensure that they efficiently and effectively provide specialized financial services while staying within contract terms and budgetary limits
Associate Director, Patient Financial Services - Account Service Center Sep 2004Mar 2012 Columbus Regional Healthcare Columbus, GA
  • Directed and coordinated activities of the Account Service Center at Midtown Medical Center which serviced $15M to $19M a month in Active Accounts Receivables
  • Oversaw activities directly related to receiving in-bound customer service calls, making out-bound collection calls and payment processing
  • Operated and maintained payment system and automated dialer system
  • Generated, reviewed and distributed data related to collection activities, bad debt write-offs and indigent and charity write-offs totaling $5M to $7M a month
  • Managed relationships with third-party collection agencies and the movement of accounts to and from the agencies
Special Assets Officer Sep 2003Aug 2004 Columbus Bank & Trust Columbus, GA
  • Oversaw activities directly related to the servicing of past due Small Business Administration loans
  • Managed the disposition of property and assets of residential and commercial properties included  in foreclosure proceedings through direct sales and auctions
  • Organized and conducted the monthly bad debt charge-off meetings
  • Negotiated or approved temporary past due payment plans on distressed loans within the bank's loan portfolio
Business Analyst II Feb 1999Sep 2003 TSYS Columbus, GA
  • Served as a subject matter expert for credit reporting and collection modules on the TS2 system platform
  • Conducted gap analysis exercises in the areas of credit reporting and collections with prospective and new clients
  • Produced and delivered project related deliverables to internal and external clients to include business requirements, system designs and business specifications
  • Coordinated and led meetings with prospects, clients and TSYS technical and testing personnel
Collections Manager Jan 1992Feb 1999 The CBC Group Columbus, GA
  • Directed all activities related to the Collections Department
  • Managed and maintained the collection system
Customer Service Representative Jan 1988Jan 1992 The CBC Group Columbus, GA
Assistant Appraiser Jun 1986Jan 1988 Cliatt Real Estate Appraisal Company Columbus, GA
Education:
BBA : Finance Jun 1986 Columbus State University Columbus, GA University of West Georgia -- Carrollton, GA.
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Resume Details

This is a real resume for a Associate Director in Columbus, Georgia with experience working for such companies as Columbus Regional Healthcare, Columbus Bank & Trust, Tsys. This is one of the hundreds of Associate Director resumes available on our site for free. Use these resumes as templates to get help creating the best Associate Director resume.

Previous Companies:

  • Columbus Regional Healthcare
  • Columbus Bank & Trust
  • TSYS

Previous Job Positions:

  • Associate Director
  • Patient Financial Services Financial Resource Center
  • Patient Financial Services Account Service Center
  • Special Assets Officer
  • Business Analyst II

Schools:

  • Columbus State University

Level of Education:

  • BBA

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