Lowes Home Improvement - Assistant Store Manager Administrative Resume Example

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Nathan Gonzalez

XXXXX XXXXXXX XXXX

Biloxi, MS 39532

Ph: XXXXXXXXXXXX

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Professional Summary

Outgoing Retail Manager offering superb customer service proficiency and passion for driving sales and financial goals. Results-oriented professional, with unique ability to relate to diverse clients and close sales.

Skills

Customer and Personal Service
Judgment and Decision Making

Computers and Electronics
Operations Analysis

Sales and Marketing
Education and Training

Management of Financial Resources

Experience

Assistant Store Manager - Administrative Oct 2003－Jun 2014 Lowe's Home Improvement Gautier, MS

Provide superior customer service. Drive sales and margin in alignment with the financial plan of a 20 to 25 million dollar a year retail store.
Control and monitor overall store expenses. Reduced a negative $20,000 a year net loss to a positive net gain while ensuring that all corporate financial and merchandizing standards were maintained and enforced.
Oversee a variety of store specific programs (Installed Sales, Delivery, Product Services, Front and Back End Operations).
Direct and supervise up to 70 employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Assist the other Store Management Team overseeing the overall safety, security, supervision, training, mentoring, and scheduling of all assigned personnel.

Instruct staff on how to handle difficult or complicated sales.

Hire, train, and evaluate personnel in sales or marketing, promote or terminate workers when appropriate.

Utilize Kronos Scheduling Software to schedule up to 150 personnel's daily scheduling while maintaining the store's forecast.

BU1 / E6 / Information Systems Security/LAN Manager Aug 1982－Mar 2002 U.S. Navy Gulfport, MS

Provided client information services, including information systems devices, application configuration, installation and maintenance of hardware; client software applications to include installation, upgrade, and maintenance of software.
Administer information systems.
Monitored ongoing operation of network systems to ensure hardware and software are functioning properly and that operational standards are met.
Used, established computer techniques to identify and promptly resolve network-related problems within the organization.
Troubleshoot hardware, software, Wide Area Network (WAN), and Local Area Network (LAN) problems.
Identified and determined corrective action to be taken in case of individual job failures not covered by standard procedures.
Resolved partial system failures (software or hardware-related) by providing for revised applications of system, operating capabilities, which involved working through or around the problems with reduced capacity, and readjusting the system when full operating conf.

Education