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Woolworths Limited - Assistant Store Manager Resume Example

Avery Ward
XXXX XXXXXXXXX XXXX , KIEL, WI 53042
XXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Accomplished and energetic Assistant Store Manager with a solid history of achievement in Retail Management  Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Organized, Time Management  and Training and Developing staff.

Seasoned Retail Manager with more than 20 years of experience in fast-paced Supermarket environment.Excellent organizational skills  and Fast learner . Track record of achieving exceptional results in Controlling Expenses and achieving Audit results within a supermarket environment.

Skills
  • Administration and Management
  • Customer Service
  • Time Management
  • Clerical
  • Management of Personnel Resources
  • Education and Training
Experience
Assistant Store Manager Jun 2011Jan 2014 Woolworths Limited Waikerie, SA
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Plan budgets 
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Examine products purchased for resale or received for storage to assess the condition of each product or item.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays.
Store Services Manager Aug 2007Jun 2011 Woolworths Limited Hollywood Plaza, SA
  • Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
  • Process paperwork for new employees and enter employee information into the payroll system.
  • Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
  • Compute wages and deductions, and enter data into computers.
  • Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
  • Keep track of leave time, such as vacation, personal, and sick leave, for employees.
  • Perform general office duties such as filing, answering telephones, and handling routine correspondence.
  • Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists.
  • Compile budget data and documents, based on estimated revenues and expenses and previous budgets.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Instruct staff on how to handle difficult and complicated sales.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
Store Management Training Program Feb 2007Aug 2007 Woolworths Limited Hollywood Plaza, SA
  • Oversee activities directly related to making products or providing services.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  • Plan store layouts or design displays.
  • Overview in all fresh food departments 
  • Training to be a Service Deli Manager as part of the Store Management Program
  • Completed my Fresh Food Training in Service Deli and was a Service Deli Manager for 12 weeks 
  • Conducted Monthly Stocktakes
  • Controlled budgets and maximised sales opportunities
  • Manage staff, preparing work schedules and assigning specific duties.
  • Plan store layouts or design displays.
Customer Service Manager Aug 2004Feb 2007 Woolworths Limited Parabanks, SA
  • Resolve customer complaints.
  • Hire and train employees, and evaluate their performance.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints..
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties..
  • Enforce safety, health, and security rules.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards..
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Answer customers' questions, and provide information on procedures or policies.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Supervise others and provide on-the-job training.
  • Request information or assistance using paging systems.
  • Weigh items sold by weight to determine prices.
  • Cash checks for customers.
2IC Customer Service Jun 2002Aug 2004 Woolworths Limited Parabanks, SA


3IC customer service Nov 1999Jun 2002 Woolworths Limited Northpark, SA


Service Cashier Oct 1993Nov 1999 Woolworths Limited Elizabeth, SA


Education
High School Diploma Nov 1994 Gawler High School Gawler, SA
Achievements
Customer Service Manager of the Year 2006
Store of the Year 2011
Achieved a 5 in Store Audit in 2007 and 2012 (5 being the highest)
Achieved a 5 in a Store Safety Audit 2008 and 2012 ( 5 being the highest)
Completed many Store Management reliefs
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Resume Details

This is a real resume for a Assistant Store Manager in KIEL, Wisconsin with experience working for such companies as Woolworths Limited. This is one of the hundreds of Assistant Store Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Assistant Store Manager resume.

Previous Companies:

  • Woolworths Limited

Previous Job Positions:

  • Assistant Store Manager
  • Store Services Manager
  • Store Management Training Program
  • Customer Service Manager
  • 2IC Customer Service

Schools:

  • Gawler High School

Level of Education:

  • High School Diploma

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