GOLF GALAXY - Assistant Store Manager Resume Example

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Amelia Cooper
XXX XX XXXX XXXX, Maywood, IL 60153
Ph: XXXXXXXXXXXXX
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Professional Summary
Self motivated retail store leader with 22 years of active experience (18 years in management).  Highly organized and detailed oriented in customer service, sales and visual merchandising. As well as being competent in operations, inventory control and training. Effectual communicator, leader and problem solver.
Skills
  • Budget and financial oversight
  • Staff motivation and discipline
  • Recruitment and training
  • Business development
  • Payroll
  • Inventory management
  • Sales coaching
  • Process improvements
  • Focus on service and results
  • Know-how to promote, demonstrate and sell
Experience
Assistant Store Manager May 2000Present GOLF GALAXY Downers Grove, IL
  • Became assistant store manager after 3 years as sales associate
  • Manage staff of 25+ employees
  • Recruit, interview, hire, train and evaluate sales personnel
  • Increase profits through effective sales training and troubleshooting profit loss areas
  • Generate repeat business by developing and maintaining strong team devoted to customer service
  • Assign employees to specific duties to best meet the needs of the store
  • Examine merchandise to verify that it is correctly priced and displayed
  • Complete profit and loss performance reports (monthly)
  • Monitor the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues
  • Respond to customer comments and complaints
  • Update District Manager on business performance (weekly)
  • Maintain awareness of market trends in the golf industry
  • Recognize forthcoming customer initiatives and keep up with local competitors
  • Partners with local businesses for grass roots initiatives
  • Coordinate and market in-store events
  • Develop and maintain high standard of merchandising, placement,  store branding, proper display techniques and cross merchandising
  • Write annual performance staff reviews
  • Perform self store audits (monthly)
  • Facilitate apparel workshops for season kickoff
  • New store team training manager (10 stores) 2006-2013
  • Work at various store locations throughout the Chicagoland district
Lead Cashier Aug 2000Sep 2001 Nordstrom Schaumburg, IL
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Issue receipts, refunds, credits, or change due to customers.
  • Greet customers entering establishments.
  • Supervise others and provide on-the-job training.
Assistant Sales Manager (Womens Shoes) Aug 1997Feb 2000 Von Maur Lombard, IL
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Resolve customer complaints regarding sales and service.
Media Supervisor Oct 1994Aug 1997 Best Buy Melrose Park, IL
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Assign employees to specific duties.
Sales Associate Aug 1993Sep 1994 Famous Footwear Lombard, IL
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Assist customers by providing information and resolving their complaints.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Answer customers' questions, and provide information on procedures or policies.
Education
Associate of Science : Pharmacy Jun 2008 Penn Foster
High School Diploma : General Education May 1994 Proviso West High School Hillside, IL

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About this resume

Assistant Store Manager FROM Maywood , Illinois RESUME

This is a resume for a Assistant Store Manager in Maywood, Illinois with experience working for such companies as GOLF GALAXY and Nordstrom. The grade for this resume is 0 and is one of hundreds of Assistant Store Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Assistant Store Manager resume.

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School Attended
Penn Foster