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Fairmont Sonoma Mission Inn & Spa - Assistant Spa Director Resume Example

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Savannah Hughes
XXX X XXXX XXXXX XXXXXX, Sonoma, CA 95476
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Summary:
Accomplished and energetic Spa Director with a solid history of achievement in Spa and Hospitality Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include ability to exceed financial, guest service and colleague engagement expectations employing exceptional communication, sales and marketing, and leadership skills.   Goal-oriented and dedicated to high levels of guest and colleague satisfaction and meeting aggressive business goals.   Responsible and proficient, passionate and motivated, with a drive for excellence.   Excels in fast-paced environments, as well as training, inspiring and motivating staff to provide optimum guest service, increased productivity, company profitability and the development of a strong luxury resort Spa team.

Skills:
  • Microsoft Word, Opera/Fidelio, Timesaver and Excel Spa Soft Trainer
    Customer and Personal Service
  • Active Listening
  • Service Orientation
  • Writing
  • Critical Thinking
  • Social Perceptiveness
  • Negotiation
  • Time Management
  • Complex Problem Solving
  • Active Learning
  • Management of Personnel Resources
  • Sales and Marketing
  • Operations Analysis
  • Operation and Control
  • Troubleshooting
Experience:
Assistant Spa Director Oct 2012Present Fairmont Sonoma Mission Inn & Spa
  • Preeminent world-class luxury 44,000 square foot Spa located in Sonoma County Wine Country.
  • Spa includes 30 Massage, Body Treatment and Facial treatment rooms, state of the art health club and fitness center, and salon featuring manicure, pedicure and hair services.
  • Ensure Spa financial success and cultivate exceptional guest experience Oversee all aspects of the operation - ability to maximize revenues and profits, monitor and control payroll and operating expenses.
  • Review House Accounts Review Adjustments Manage Spa Leadership and Spa Experience Coordinator schedules Assist with yearly Spa budget Development of Spa Sales and Marketing strategies Support Spa Director, Spa Operations and Spa Treatment Managers Hire, train, develop, inspire and cultivate a Spa team dedicated to providing the optimum guest experience.
  • Assist with Provider, Spa Experience Coordinator and Spa support candidate review and hiring Assist with Spa Experience Coordinator training and support the Spa Training Team Conduct Provider reviews and monthly meetings Coach and counsel Spa staff Continued Spa Sales Manager responsibilities.
Sales Manager Assistant Spa Director Jan 2008Present
  • Accountable for generation, stimulation and capture of all day, transient and group spa revenue.
  • Ensures that financial goals are attained through effective sales and marketing strategies, monthly and seasonal treatment promotions, effective advertising, staff sales and treatment knowledge trainings, and sales incentive programs.
  • Prepare and present weekly and monthly Spa RevMax reports to Spa Leadership team.
  • Development of highly successful "local's program" - increasing local day spa revenue capture to 30% of total Spa revenue Increased group Spa revenue by offering special pricing and incentive options.
  • Promotion of spa treatments and services to all hotel and conference groups in collaboration with the Hotel Sales, Conference Services and Marketing teams.
  • Responsible for the development and implementation of Spa sales and marketing strategies through local social, networking, sales and travel agent events.
  • Development of Spa and Guest Service staff incentive programs to increase and capture onsite transient Spa revenue, and spa treatment referral partnerships with local hotels and Bed & Breakfast facilities.
  • Oversee training and productivity of Spa Reservation team.
  • Works in collaboration with Director of Retail in the creation of individual and group Spa Retail gift promotions, special events and guest recognition programs.
  • Provides on-going education and promotion updates via informational updates and departmental presentations.
  • Spa Operations Responsibilities Assists with the day-to-day spa operation by managing the treatment schedule.
  • Demonstrates and exhibits the highest quality of guest service skills providing all guests with service that exceeds their expectations and serves as a role model for all support, sales and Provider staff.
  • Responsible for providing staff with continual coaching and support through daily feedback and annual reviews assessments.
  • Instrumental in all aspects, (training, development, marketing) for re-brand to Willow Stream Spa in June 2010.
Spa Director Sep 2006Sep 2007 Villagio Inn and Spa Yountville, California
  • Financial management of annual multi-million dollar Spa operation.
  • Responsible for; directing the day-to-day activities of the Spa by providing leadership in support of service and financial objectives, supporting the property strategic business plan, staff training, yield management, payroll cost control, and development of marketing strategies.
  • Anticipation of future needs that impact long-range plans and goals.
  • Oversees the budgets, sales, expenses, staffing, marketing, Public Relations, services and management as relates to all areas of responsibility.
  • Responsible for cash flow, revenues and expenses as relates to Spa.
  • Responsible for all aspects of Staff Management - recruitment, retention, mentoring, training, disciplinary and counseling, and performance reviews.
  • Responsible for staff training, development and evaluation to ensure the highest of professional and work ethics in the Spa.
  • Developing and maintaining contact with outside vendors, community leaders and organizations in order promote Spa, Hotel and Food & Beverage programs.
  • Assist and coordinate development of monthly, seasonal and annual marketing strategies.
  • Implementation of effective revenue generation and expense reduction policies, procedures and practices.
  • Facilitation of all special Spa events and activities.
  • Generation and facilitation of all Spa Group sales.
  • Accountable for all aspects of retail and professional purchasing, effective par level determination and inventory control.
Spa Operations and Training Manager Jun 2005Sep 2006 Fairmont Sonoma Mission Inn and Spa Sonoma, California
  • Manage day-to-day Spa operations.
  • Scheduling Spa Reception, Massage, Esthetician, Salon and Spa Attendant staff.
  • Manage Spa revenue and yield management duties.
  • Facilitation of all Spa; treatment, product and guest service trainings.
  • Creation of all Spa Reservation, Reception and Provider Standard Operating Procedures.
Spa Manager Jun 2004Jun 2005 Fairmont Sonoma Mission Inn and Spa Sonoma, California
  • Oversee daily operational needs.
  • Facilitation of all Spa; treatment, product and guest service trainings.
  • Oversee and direct training for all Spa staff.
  • Create, update and distribute all Spa standards and protocols.
  • Provide all aspects of service for external and internal guests.
  • Coordinate and facilitate Guest special events in the Spa.
  • Assist Hotel Front Desk with training and coverage needs.
Spa Training Coordinator Apr 2002Jun 2005
Spa Event Business Owner Apr 2000Dec 2004 Spa Camp Inc Santa Rosa, California
  • Co-Founded mobile Spa Event Company.
  • Oversee all aspects - Human Resources, recruitment, training, sales, marketing and accounting of small co-owned business.
  • Developed line of handmade signature Spa body products including; body scrub, elixir, hand and foot moisturizer and air freshener.
  • Qualifications Strong oral and written communications skills.
  • Proven leadership skills based upon patience, enthusiasm, mutual respect, adherence to policy and procedure and the ability to lead by example.
  • Commitment to training and on-going education.
Education:
Bachelor or Arts Degree Sonoma State University Rohnert Park, California
Montessori Teacher Training, (Certified Montessori Early Education Teacher) San Leandro, California
ISPA Supervisory Certification Coaches Training Institute San Rafael, California
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Resume Details

This is a real resume for a Assistant Spa Director in Sonoma, California with experience working for such companies as Fairmont Sonoma Mission Inn & Spa, Villagio Inn And Spa, Fairmont Sonoma Mission Inn And Spa. This is one of the hundreds of Assistant Spa Director resumes available on our site for free. Use these resumes as templates to get help creating the best Assistant Spa Director resume.

Previous Companies:

  • Fairmont Sonoma Mission Inn & Spa
  • Villagio Inn and Spa
  • Fairmont Sonoma Mission Inn and Spa

Previous Job Positions:

  • Assistant Spa Director
  • Sales Manager Assistant Spa Director
  • Spa Director
  • Spa Operations and Training Manager
  • Spa Manager

Schools:

  • Sonoma State University
  • Coaches Training Institute

Level of Education:

  • Bachelor or Arts Degree
  • Montessori Teacher Training, (Certified Montessori Early Education Teacher)
  • ISPA Supervisory Certification

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