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Metro Honda - Assistant Service Manager Resume Example

Mia Cook
XXXX XXXXXX XXXXX, Mulberry, FL 33860
XXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary
I am an accomplished and energetic Service Manager with a solid history of achievement in the car service industry. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include, problem solving, training, and motivating the department.
Skills
  • Active Listening
  • Administration and Management
  • Customer and Personal Service
  • Monitoring
  • Critical Thinking
  • Coordination
  • Judgment and Decision Making
  • Negotiation
  • Time Management
  • Management of Personnel Resources
Experience
Assistant Service Manager Feb 2012Jul 2013 Metro Honda Johnston, RI

Responsible for dispatching over 2500 repair orders per month in a fast-paced environment to achieve promised deadlines while managing multiple initiatives effectively and efficiently. Responsible for managing, tracking and organizing a database of a rotating inventory of over 250 plus cars a month. Established a Service Business Development Center which included hiring service advisors by creating scheduling, orientation, job training an assuring that all are 100% Honda Factory trained. Responsible for intercepting disgruntled and irate customer's with extreme professionalism and turning them into lifelong customer's. Responsible for working with multiple vendor's including KPA to ensure OSHA compliance. Working closely with all departments including Sales Managers, Parts Manager and General Manager, and Honda Zone Manager to create future goals and business plans.  Responsible for department payroll and advertising.

Achieved greatest record for Gross Profit to date.

Highest Customer Service Index in all of Rhode Island, Southern New England and Nationally.

Service Consulatant Jan 2005Feb 2012 Metro Honda Johnston, RI Responsibilities include greeting customers who need service or warranty repairs on their vehicle. This included writing repair orders, recommending schedule maintenance, ensuring all recalls are up-to-date on the vehicle and closing repair orders through the ADP system. Additional responsibilities including obtaining authorization for warranty repairs and answering incoming service calls with answers to questions and estimates and convert into a service appointment. Position required establishing a good rapport with customers while consistently maintaining a CSE score of 95 or higher. Position requires strong attention to detail, multi-tasking, organization and accuracy.
Service Manager Metro Kia Metro Motor Group Johnston, RI

Responsible for dispatching over 1200 repair orders per month in a fast-paced environment to achieve promised deadlines while managing multiple initiatives effectively and efficiently. Established Service Business Development Center which included hiring service advisors and appointment coordinators by creating scheduling, orientation, job training and assuring that all are 100% Kia Factory trained. Responsible for intercepting disgruntled and irate customer's with extreme professionalism and turning them into lifelong customer's. Responsible for working with multiple vendors including KPA to ensure OSHA compliance. Working closely with all departments including Sales Managers, Parts Managers, General Manager and Fixed Operations Director, and Kia Zone Manager to create future goals and business plans. Responsible for department pay roll and advertising.

Achieved greatest record for Gross Profit to date.

Education
Bachelor of Science: Political Science and Psychology May 1998 Rhode Island College Providence, RI Earned an Emergency Medical Technician Certificate in December 1995 from the Community College of Rhode Island.
Associate of Arts: General Studies Jun 1996 Community College of Rhode Island Warwick, RI
High School Diploma: General Studies Jun 1994 Toll Gate High School Warwick, RI
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Resume Details

This is a real resume for a Assistant Service Manager in Mulberry, Florida with experience working for such companies as Metro Honda, Metro Motor Group. This is one of the hundreds of Assistant Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Assistant Service Manager resume.

Previous Companies:

  • Metro Honda
  • Metro Motor Group

Previous Job Positions:

  • Assistant Service Manager
  • Service Consulatant
  • Service Manager Metro Kia

Schools:

  • Rhode Island College
  • Community College of Rhode Island
  • Toll Gate High School

Level of Education:

  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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