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Maggianos Little Italy - Assistant Restaurant Manager Resume Example

Anna Gonzales
XXXX XXXX XXXXXXXXX XXXX
Denver, CO 80237
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic restaurant manager with a solid history of achievement in the hospitality / food and beverage industry. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include training and staff development, top-notch customer service and phenomenal sales and marketing abilities.

Skills
  • Customer and Personal Service
  • Service Orientation
  • Judgment and Decision Making
  • Complex Problem Solving
  • Administration and Management
  • Instructing
  • Sales and Marketing
  • Education and Training
  • Operations Analysis
  • Coordination
  • Management of Personnel Resources
  • Management of Financial Resources
  • Management of Material Resources
  • Operation Monitoring
Experience
Assistant Restaurant Manager Mar 2011Present Maggiano's Little Italy Centennial , CO
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Count money and make bank deposits.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
  • Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
  • Resolve customer complaints regarding sales and service.
  • Apply customer/guest feedback to service improvement efforts.
  • Resolve customer complaints regarding worker performance or services rendered.
FOH Lead / Trainer / Headwait / Bartender / Server Aug 2004Mar 2011 Pappadeaux Seafood Kitchen Greenwood Village, CO
  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  • Supervise the work of bar staff and other bartenders.
  • Receive payment and record receipts for services.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Train new employees.
  • Take inventory of supplies and equipment.
Customer Service Agent Jan 2009Jun 2010 D2Xchange Greenwood Village, CO
  • Maintain records for each case, including contacts, telephone numbers, and actions taken.
  • Enter tax return information into computers for processing.
  • Manage backup, security and user help systems.
Administrative Manager and Salon Coordinator Feb 2005Oct 2006 ULTA Salon and Cosmetics Aurora, CO
  • Respond to customer inquiries or complaints.
  • Schedule guest appointments.
  • Maintain client databases.
  • Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
  • Plan or direct spa services and programs.
  • Sell products, services, or memberships.
  • Inventory products and order new supplies.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Instruct staff on how to handle difficult and complicated sales.
  • Assign employees to specific duties.
Trainer and Server Mar 2003Nov 2004 Romano's Macaroni Grill Greenwood Village, CO
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Education
Nursing Aurora, CO Pickens Technical College Feb 2010
Associate of Science: Biology / Psychology Aurora, CO Community College of Aurora May 2007
High School Diploma: Honors / salutatorian Aurora , CO Rangeview High School Jun 2000
Cognitive Neuroscience Denver, CO University of Denver
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Resume Details

This is a real resume for a Assistant Restaurant Manager in Denver, Colorado with experience working for such companies as Maggianos Little Italy, Pappadeaux Seafood Kitchen, D2xchange. This is one of the hundreds of Assistant Restaurant Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Assistant Restaurant Manager resume.

Previous Companies:

  • Maggianos Little Italy
  • Pappadeaux Seafood Kitchen
  • D2Xchange

Previous Job Positions:

  • Assistant Restaurant Manager
  • FOH Lead
  • Trainer
  • Headwait
  • Bartender

Schools:

  • Pickens Technical College
  • Community College of Aurora
  • Rangeview High School
  • University of Denver

Level of Education:

  • Associate of Science
  • High School Diploma

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