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Hannaford Bros - Assistant Manager Of Customer Service Resume Example

Joseph Clark
XXX XXXXXXX XXXX XXXX, East Waterboro, ME 04030
Ph: XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary
Energetic and friendly Assistant Manager of Customer Service seeking a position as an Assistant Clerk. Exceptional customer services skills, with eight years experience in the customer service field as well as three years management experience.
Skills
  • Personnel and Human Resources
  • Customer and Personal Service
  • Judgment and Decision Making
  • Clerical
  • Computers and Electronics
  • Knowledge in MS Office
Experience
Assistant Manager of Customer Service Feb 2013Present Hannaford Bros. Buxton , ME
  • Manage staff, preparing work schedules and assigning specific duties.
  • Supervise the effective operation of the office/service center/front end/bottle room to include cleanliness, customer service, and accurate transactions.
  • Hire, train and develop associates to meet the departmental needs.
  • Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department.
  • Supervise performance of all duties and responsibilities of all Front End/Office/Service Center associates assigned.
  •  Attain departmental budgeted payroll, over/shorts, bad checks and supplies.
  • Role model outstanding, friendly customer service.
Bookkeeper/ Assistant Associate Relations Manager Mar 2008Feb 2013 Hannaford Bros. Waterboro, ME
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Mantained the cash office and recociled payroll.
  • Greet all customers and provide them with prompt, courteous service and assistance.
  • Record the purchases/transactions of customers into various software applications and cash register efficiently and accurately.
  • Collect money in the forms of cash, checks, food stamps, or electric funds from customers and tender accurate change in accordance with company policies and procedures.
  • Make effective and objective decisions regarding task priorities, procurement and utilization of office supplies, equipment use and other situations where multiple factors must be considered and weighed to maximize performance, productivity and results.
  • Observe strict confidentiality of all company records and financial information and safeguard against unauthorized access to such information at all times.
  • Readily detect mistakes and trace errors and omissions in an efficient and timely manner.
  • Process all of the various types of transactions accepted by the store including but not necessarily limited to cash, checks, authorized accounts receivable sales, electronic payments, WIC coupons, food stamps, manufacturers' coupons, gift cards, bottle deposits, bottle refunds, merchandise refunds, lottery, Western Union etc., in strict accordance with established company policies and procedures including full compliance with any legal requirements or regulations governing same.
Manager on Duty/ Senior Customer Service Associate Jun 2007Jun 2008 Movie Gallery Waterboro, Me
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Education
High School Diploma : General Studies Jun 2007 Massabesic High School Waterboro, ME
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Resume Details

This is a real resume for a Assistant Manager of Customer Service in East Waterboro, Maine with experience working for such companies as Hannaford Bros, Movie Gallery. This is one of the hundreds of Assistant Manager of Customer Service resumes available on our site for free. Use these resumes as templates to get help creating the best Assistant Manager of Customer Service resume.

Previous Companies:

  • Hannaford Bros
  • Movie Gallery

Previous Job Positions:

  • Assistant Manager of Customer Service
  • Bookkeeper
  • Assistant Associate Relations Manager
  • Manager on Duty
  • Senior Customer Service Associate

Schools:

  • Massabesic High School

Level of Education:

  • High School Diploma

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