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University Place Nursing & Rehabilitation Center - Assistant Manager Resume Example

Allison Flores
XXXX XXXXXXX XXXXXXXX XXX, Charlotte, NC 28209
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

 I am presently seeking Office Assistant/ Customer Service positions, eager to utilize my abilities and experience for the growth of your company.

Friendly and enthusiastic Office Assistant with 3 years of specialization in Banking. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Dedicated Shift Lead with 4 years of experience combining management and customer service expertise in Walgreens Pharmacy and GE Money Bank call center. Looking for a position as Office Assistant/ Customer Service in a fast growth company.

Skills
  • Customer and Personal Service
  • Administration and Management
  • Clerical
  • Computers and Electronics
  • Sales and Marketing
  • Time Management
Experience
Assistant Manager Feb 2014May 2014 University Place Nursing & Rehabilitation Center Charlotte, NC

Performed the light House Keeping and leads small groups of subordinates in cleaning and Laundry activities on varying shifts as needed.  

Assists in training, quality control and in servicing of staff.
Payroll/Time Sheet
Scheduling
Often used office equipment:
Fax
Copy
Phone queries

Shift Lead Aug 2010Feb 2014 Walgreens Pharmacy Drug Store Charlotte, NC
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Completed all cash handling activities
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Supervise others and provide on-the-job training.
  • Compile and maintain non-monetary reports and records.
Senior Beauty Advisor Jun 2007Aug 2011 Walgreens Pharmacy Drug Store Charlotte, NC Provided cosmetic service and information.
Coordinated, constructed and maintained cosmetic department.
Sale merchandise displays in a timely, clean and neat fashion.
Maintained department records, inventories, order merchandise.
File and retain paperwork, phone queries and training.
Front End Cashier Jan 2005Jun 2007 Walgreens Pharmacy Drug Store Charlotte, NC
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Request information or assistance using paging systems.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Customer Service Representative Sep 2003Jan 2005 GE Money Bank Charlotte, NC
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services or products.
Administrative Office Assistant Aug 2000May 2003 M & T Bank Buffalo, NY
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve corporate documents, records, and reports.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Prepare responses to correspondence containing routine inquiries.
Education
Bachelor of Science: Liberal Studied / Psychology May 1996 Medaille College Buffalo, NY Child Development Economics
Human Behavior Public Communication
Psychology 101, 102 Logic
Sociology
Computer Application
Participated in The Medaille College Student Association for contribution to Students Against Drunk Driving.
Volunteer work at Medaille College Library for two years.
High School Diploma: Science Jun 1990 Kensington High Buffalo, NY
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Resume Details

This is a real resume for a Assistant Manager in Charlotte, North Carolina with experience working for such companies as University Place Nursing & Rehabilitation Center, Walgreens Pharmacy Drug Store, Ge Money Bank. This is one of the hundreds of Assistant Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Assistant Manager resume.

Previous Companies:

  • University Place Nursing & Rehabilitation Center
  • Walgreens Pharmacy Drug Store
  • GE Money Bank

Previous Job Positions:

  • Assistant Manager
  • Shift Lead
  • Senior Beauty Advisor
  • Front End Cashier
  • Customer Service Representative

Schools:

  • Medaille College
  • Kensington High

Level of Education:

  • Bachelor of Science
  • High School Diploma

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