New south Parking - Assistant Manager Resume Example

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Hlrsaata Nwkiils

XXX XX XXXXXX XXXX XXX XXXX, Houston, TX 77091 XXX XX XXXXXX XXXX XXX XXXX, 77091, Houston TX | XXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX

Summary

Accomplished and energetic manager with a solid history of achievement in Management. Motivated leader with strong organizational and prioritization abilities. Successful in learning and comprehending new systems and methods. Excellent teacher / trainer; patient and effective when working with a wide range of personalities. Over 15 year's professional experience with the public. Self-motivated and confident in making independent decisions. Very well organized and able to meet deadlines. Proven skills in preserving to solve customer's problems. Highly productive in the use of Office 2000 Professional, Excel and PowerPoint Extremely productive in a high volume, high stress, environment.

Skills

Management of Personnel Resources
Operation Monitoring

Time Management
Persuasion

Active Learning
Operation and Control

Experience

Assistant Manager 03/2011 to Current
New south Parking – HOUSTON, TX.

Supervise cashier interaction with customers to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically.
Managed employees to ensure that all work tasks and assignments were performed efficiently, effectively, and as required.
Ensured that proper parking, security, cash control and customer service procedures are being followed by all employees.
Monitored facility to ensure that it was clean and maintained according to company policies and procedures.
Maintained supply inventory.
Monitored daily cashier reports to ensure that proper sales were totaled
Answered inbound calls in support of customer needs.
Conveyed in a reassuring manner step by step instructions to resolve issues.
Reviewed and issued audits on account information and processes.
• Assisted in the management of day-to-day activities of the assigned locations.
Ensured appropriate customer interaction, supervised the completion of all evening closing reports,
Processed bank deposits,
Scheduled staff
Supervised frontline staff (e.g. cashiers, valet attendants, maintenance porters, etc.).
Prepared month-end reports.
Audited daily cashier shift reports
Monitored and checked of time cards.
Trained frontline staff.

Supervisor/ Cake Decorator 06/2008 to 04/2011
Randalls – Houston, TX

Ensured that each guest received outstanding guest service by providing a guest friendly environment which included greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
Assisted in the training of new cashiers and cross-training of other associates.
Assisted in the preparation of daily deposits and change.
Ensured compliance of company policies, procedures and practices; and supported Company loss prevention efforts.
Overseen the productivity, breaks and daily scheduling of all cashiers and communicated performance issues to management.
Provided orderly maintenance of front-end supplies.
Assisted in providing guest service, floor moves, housekeeping, display maintenance and replenished merchandise as needed.
Iced, decorated, packaged, labeled, and priced products for island refrigerated cases.
Filled customer special orders, including wedding cakes.
Operated the Bakery department mixer.
Followed Publix's guidelines for Cake Decorators.
Maintained Publix's high standards for product freshness and sanitation.
Assisted with the delivery and set up of wedding cakes as needed.

Lead Cashier 06/2005 to 07/2008
Dessert Gallery – Houston, TX

Ensured that each guest receives outstanding guest service by providing a guest friendly environment.
Assisted in the training of new cashiers and cross-training of other associates.
Assisted in the preparation of daily deposits and change.
Ensured compliance of company policies, procedures and practices; and supported Company loss prevention efforts.
Overseen the productivity, breaks and daily scheduling of all cashiers and communicates performance issues to management.
Iced, decorated, packaged, labeled, and priced products for island refrigerated cases.
Filled customer special orders, including wedding cakes.
Operated the Bakery department mixer and other bakery equipment.
Followed Publix's guidelines for Cake Decorators.
Maintained Publix's high standards for product freshness and sanitation.
Assisted with the delivery and set up of wedding cakes as needed.