Maurices - Assistant Manager Resume Example

Nora Butler

XXXX XX XXX XX, Kokomo, IN 46902

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXX

Professional Summary

Highly trained Customer Service Representative with strong clinical abilities and a successful career in both Retail and Skincare facilities. Proactive and organized with passionate commitment to first-rate client care. Licensed in Indiana with expertise in Aesthetics.

Skills

Customer and Personal Service
Critical Thinking

Judgment and Decision Making
Sales and Marketing

Active Listening
Reading Comprehension

Critical Thinking
Judgment and Decision Making

Experience

Assistant Manager Aug 2010－Oct 2010 Maurices － Kokomo, Indiana

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Estimate consumer demand and determine the types and amounts of goods to be sold.
Formulate pricing policies for merchandise, according to profitability requirements.
Establish credit policies and operating procedures.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Keep records of purchases, sales, and requisitions.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan budgets and authorize payments and merchandise returns.

Guest Service Associate Mar 2009－Jul 2010 Target － Kokomo, IN

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Guest Service Associate Aug 2006－Mar 2008 Target － Kokomo, IN

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.
Train New Employees on Service Desk procedures.
Keep records of purchases, sales, and requisitions.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Nanny Jul 2006－Oct 2007 Self-Employed － Galveston, IN

Help prepare and serve nutritionally balanced meals and snacks for children.
Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health.
Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
Supervise and assist with homework.
Transport children to schools, social outings, and medical appointments.
Perform housekeeping and cleaning duties related to children's care.
Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior.

Esthetician Feb 2006－Nov 2006 Retro Styles － Kokomo, IN

Sell makeup to clients.
Sterilize equipment and clean work areas.
Examine clients' skin, using magnifying lamps or visors when necessary, to evaluate skin condition and appearance.
Cleanse clients' skin with water, creams, or lotions.
Demonstrate how to clean and care for skin properly and recommend skin-care regimens.
Perform simple extractions to remove blackheads.
Select and apply cosmetic products such as creams, lotions, and tonics.
Stay abreast of latest industry trends, products, research, and treatments.
Determine which products or colors will improve clients' skin quality and appearance.
Treat the facial skin to maintain and improve its appearance, using specialized techniques and products, such as peels and masks.
Remove body and facial hair by applying wax.
Keep records of client needs and preferences and the services provided.
Provide facial and body massages.

Retail Sales Aug 2005－Apr 2006 Gilbert & Company Jewelers － Galveston, IN

Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Recommend products to customers, based on customers' needs and interests.
Answer customers' questions about products, prices, availability, product uses, and credit terms.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Prepare sales contracts and order forms.
Prepare drawings, estimates, and bids that meet specific customer needs.
Forward orders to manufacturers.
Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
Complete order receipts.
Requisition additional materials, supplies, and equipment.

Esthetician Dec 2004－Nov 2005 Solutions Day Spa － Kokomo, IN

Examine clients' skin, using magnifying lamps or visors when necessary, to evaluate skin condition and appearance.
Cleanse clients' skin with water, creams, or lotions.
Demonstrate how to clean and care for skin properly and recommend skin-care regimens.
Perform simple extractions to remove blackheads.
Select and apply cosmetic products such as creams, lotions, and tonics.
Stay abreast of latest industry trends, products, research, and treatments.
Determine which products or colors will improve clients' skin quality and appearance.
Treat the facial skin to maintain and improve its appearance, using specialized techniques and products, such as peels and masks.
Remove body and facial hair by applying wax.
Keep records of client needs and preferences and the services provided.
Collaborate with plastic surgeons and dermatologists to provide patients with preoperative and postoperative skin care.

Education