First National Bank of MD - Assistant Manager Resume Example

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Caleb Baker

XXXX XXXXXXX XXXX, Abingdon, MD 21009

Ph: XXXXXXXXXXXX

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Professional Summary

Dedicated Branch Manager with 34 years of experience, committed to high levels of customer satisfaction and meeting aggressive goals. Working my way up from a teller gives me an advantage of understanding all levels of branch positions. I am passionate and motivated with a drive for excellence. I look forward for the opportunity to interview with your Bank for a position where I can utilize my great customer service and managment skills.

Skills

Many awards for customer service both personally and for the branch Cross training my staff so they can advance Manage my time efficently and effectively Listening Sales / Production Meeting goals Branch promotions Notary

Experience

Assistant Manager Jul 1980－May 1996 First National Bank of MD － Baltimore, MD

1980 started as a teller, 1982 promoted to headteller (4 months), 1982 promoted to Personal Banker at main office, 1984 promoted to Assistant Manager at main office
Establish and maintain relationships with individual or business customers and provide assistance with problems these customers may encounter
Plan, direct, and coordinate the activities of branch employees
Interviewed and trained management trainees
1990 transfered to Essex to help in the conversion of a savings and loan to First National Bank
Three consecutive years President Club (excellence in selling)

Vice President - Community Market Manager III May 1996 1st Mariner Bank － Baltimore, MD

Started May 1996 as assistant manager, opening a new branch in downtown Baltimore
September 1996 promoted to Manager of the Bel Air office
1997 promoted to Vice President/ Branch Manager
In the Bel Air branch for 17 1/2 years
Manage staff, preparing work schedules and assigning specific duties for a 7 day a week branch
Implement departmental policies, goals, objectives, and procedures, conferring with upper management and internal departments as necessary
Determine staffing requirements, interview, and hire new employees
Perform sales, greeting and assisting customers
Business sales and calls
Branch yearly budget, project and stay within alotted numbers
Coach and mentor my staff