Arbys Llc - Assistant Manager Resume Example

Professional Summary

Service-oriented assistant manager with 6 year background in the food industry. Core competencies include customer service, organization, and decision making as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency in a fast paced environment.

Skills

Customer and Personal Service
Judgment and Decision Making

Time Management
Monitoring

Coordination
Service Orientation

Social Perceptiveness

Experience

Assistant Manager Dec 2012－Jan 2014 Arby's, Llc － Prestonsburg, KY

Collect money for drinks served.
Check identification of customers to verify age requirements for purchase of alcohol.
Clean glasses, utensils, and bar equipment.
Balance cash receipts.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Serve wine, and bottled or draft beer.
Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Slice and pit fruit for garnishing drinks.
Plan bar menus.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.
Count money and make bank deposits.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Organized band scheduling and bookings.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
Perform some service tasks such as clearing tables and serving drinks when necessary.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
Take dining reservations.
Changing and management of kegs.
Balanced the checkbook and managed payments.
Taught beer university and educated staff on beers, breweries, and beer styles.
Has a vast knowledge of over 700 beers, proper pours, and glassware.

Bar Manager Jun 2012－Dec 2012 Buffalo Wild Wings － Georgetown, KY

Collect money for drinks served.
Check identification of customers to verify age requirements for purchase of alcohol.
Clean glasses, utensils, and bar equipment.
Balance cash receipts.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Plan, organize, and control the operations of a cocktail lounge or bar.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Serve snacks or food items to customers seated at the bar.
Slice and pit fruit for garnishing drinks.
Plan bar menus.
Prepare appetizers such as pickles, cheese, and cold meats.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Create drink recipes.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Inform customers of daily specials.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Inform customers of daily specials.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Escort customers to their tables.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Garnish and decorate dishes in preparation for serving.
Describe and recommend wines to customers.

Server/Bartender Jun 2012－Sep 2012 Pizza Hut － Columbia City, IN

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Clean tables or counters after patrons have finished dining.
Prepare hot, cold, and mixed drinks for patrons.
Inform customers of daily specials.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Escort customers to their tables.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Clean glasses, utensils, and bar equipment.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Serve wine, and bottled or draft beer.
Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Slice and pit fruit for garnishing drinks.
Plan bar menus.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Create drink recipes.

Server May 2010－Aug 2010 Cracker Barrel Old Country Stores － Hampton, VA

Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
Examine trays to ensure that they contain required items.
Place food servings on plates or trays according to orders or instructions.
Load trays with accessories such as eating utensils, napkins, or condiments.
Take food orders and relay orders to kitchens or serving counters so they can be filled.
Stock service stations with items such as ice, napkins, or straws.
Remove trays and stack dishes for return to kitchen after meals are finished.
Prepare food items, such as sandwiches, salads, soups, or beverages.
Record amounts and types of special food items served to customers.
Carry food, silverware, or linen on trays or use carts to carry trays.
Determine where patients or patrons would like to eat their meals and help them get situated.
Total checks, present them to customers, and accept payment for services.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Take orders from patrons for food or beverages.
Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Clean tables or counters after patrons have finished dining.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Inform customers of daily specials.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Escort customers to their tables.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Garnish and decorate dishes in preparation for serving.
Describe and recommend wines to customers.

Server/Manager May 2008－Jun 2012 Olive Garden － Hagerstown, MD

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepare checks that itemize and total meal costs and sales taxes.
Take orders from patrons for food or beverages.
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Clean tables or counters after patrons have finished dining.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Inform customers of daily specials.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Escort customers to their tables.
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Garnish and decorate dishes in preparation for serving.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Take dining reservations.
Served banquets regularly with professionalism.
Expedited food from the kitchen on a regular basis.
Organized and planned floor plans according to business and staffing.
Monitored product and produce use.
Trained numerous employees in conduct and serving standards.
Set side work daily for servers and maintained restaurant standards of cleanliness.

Brand Representative Sep 2006－Sep 2009 T-Roc － Chicago, IL

Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases and receive and process cash or credit payment.
Prepare sales slips or sales contracts.
Help customers try on or fit merchandise.
Greet customers and ascertain what each customer wants or needs.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Maintain records related to sales.
Place special orders or call other stores to find desired items.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Ticket, arrange and display merchandise to promote sales.
Bag or package purchases, and wrap gifts.
Clean shelves, counters, and tables.
Ran floor sets every month to reorganize store and change merchandise displays.