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Quaker Steak & Lube - Assistant GM Resume Example

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Aiden Jackson
XXXX XXXXXXXX XXXXX XXX, Ladson, SC 29456
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned General Manager with more than 20 years of experience in fast food and casual dining restaurants. Excellent customer service and troubleshooting skills. Track record of achieving exceptional results in food cost, labor and sanitation opportunities.

Skills
  • Business Operations Expertise
  • Proven Cost Control Expert
  • Marketing, and Advertising Experience
  • Point of Sale (POS) System Operation
  • Aloha Experience
  • Inventory Control and Record Keeping
  • Sanitation Instructor
  • Staff Scheduling Experience
  • Trained In Performance and Wage Reviews
  • Passion for Customer Service Excellence
  • Natural Leader
  • Food Safety Oriented
  • Serv Safe Certified (exp 3/10/15)
  • Great at Conflict Resolution Techniqu
  • Strong Morale and Work Ethics
Experience
Assistant GM / Gm in Training Jul 2013Mar 2014 Quaker Steak & Lube Columbia, SC
  • Manage staff, preparing work schedules and assigning specific duties.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  • Perform sales floor work, such as greeting, table touching or assisting customers, stocking shelves, or taking inventory.
  • Plan and direct activities such as sales promotions, and car shows, coordinating with other department heads in weekly meetings or as required.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Assistant Manager May 2012May 2012 Golden Corral N Charleston, SC
  • I was hired on May 1st. Over the next three weeks
  • Learned Seating of guests.
  • Drink dispensing.
  • Cash registers
  • On May 28th I Totally deranged my knee. (Torn ACL, Torn Miniscus, Torn Patela Tendon, and a non displaced tear of my knee cap.) Recovery time was estimated to be 12 to 16 Months. The District Manager said there was no way they could hold my job that indefinately, but I could reapply once cleared by a doctor.
General/District Manager Sep 2005Jan 2012 Palmetto Restaurant Group Wendy's Goose Creek/Santee, SC
  • General Manager/ District Manager Of Goose Creek Store 215, and Santee Store 217.
  • Carefully interviewed, selected, trained,and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as approaching deadlines, or last minute menu changes.
  • Correctly calculated inventories and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff and management performance to boost company morale and productivity.
  • Gave something back' (One of Dave's core values) by actively participating in ongoing customer service programs to build sales and rapport with the community.
  • Had great control over labor, running only 4.26 hours of overtime, in an entire year, and had green overtime blocks (less than 5 hours a month), 30 months strait.
  • Had less than .75% food cost varience, versus theoretical, 15 out of 16 months.
  • Eventually given a second store in Santee SC, to get it to an 'A' level store, and test my abilities as a District Manager
  • Brought 217's food cost, labor, and overtime hours in line within the first month.
  • Same store sales, from the previous year, were positive in 7 months.
  • The Santee store went from 10% to 70% in 8 months, and hit 90% in 13 months.
General Manager Mar 2003Aug 2005 Pilot Travel Centers, Subway, Steak & Shake Brunswick , GA
  • Brought the Subway store from an 'F' status to an 'A' in 4 months.
  • The team and I took sales from $730,000 the previous year, to $1,300,000 at the end of my first year, a 74% increase.
  • While in charge, Subway never went out of compliance, and we had 13 record sales weeks.
  • We consistantly had top 5 inspection scores as well as several 100% health inspection scores.
  • When Steak & Shakes GM died, I was promoted to GM of both stores, saving the company $35,000 a year, not having to hire another GM.
  • After taking on Steak & Shake, we scored several sales week records there as well, which increased our net sales average by 21%, from the previous year.
  • Brought labor under control, and decreased customer complaints from an average of 5 a week, to 1 in three months.
Mess Management Specialist Dec 1978Jul 1999 United States Navy, Submarine Service
Education
Associate of Arts : Culinary Arts Trident Technical College, Palmer Campus N. Charleston, SC
High School Diploma Jun 1979 Goose Creek High School Goose Creek, SC
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Resume Details

This is a real resume for a Assistant GM in Ladson, South Carolina with experience working for such companies as Quaker Steak & Lube, Golden Corral, Palmetto Restaurant Group Wendys. This is one of the hundreds of Assistant GM resumes available on our site for free. Use these resumes as templates to get help creating the best Assistant GM resume.

Previous Companies:

  • Quaker Steak & Lube
  • Golden Corral
  • Palmetto Restaurant Group Wendys

Previous Job Positions:

  • Assistant GM
  • Gm in Training
  • Assistant Manager
  • General
  • District Manager

Schools:

  • Trident Technical College, Palmer Campus
  • Goose Creek High School

Level of Education:

  • Associate of Arts
  • High School Diploma

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