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Bank Of America - Assistant Financial Center Manager Resume Example

Matthew Harris
XXXX XXX XXXXXXX, San Lorenzo, CA 94580
Professional Summary:
Highly trained dedicated business leader with over 8 years of successful retail sales experience.  I'm a proven employee experience leader with the ability to build, promote, retain top talent and create winning teams.  A proven customer experience champion who understands how customers want to be treated today in the retail sales environment and customer service industry. I am a highly competitive leader with the desire to deliver company leading results as a leader for your organization. 
  • Judgment and Decision Making
  • Complex Problem Solving
  • Hiring and Training
  • Sales and Marketing
  • Operation and Controllable losses
Professional Experience:
Assistant Financial Center Manager Feb 2015Nov 2015 Bank of America Oakland, CA Responsible for the end to end customer and employee experience of the financial center. Weekly business rhythm includes daily performance management, coaching tied to behaviors and overall cash management of the center. Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll. Greet clients or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Review work done by others to ensure that company format policies are followed, and recommend revisions. Train and coach sales associates on regulations and proper account opening compliance. 
Teller Operations Specialist Jul 2013Jan 2015 Bank of America Oakland, CA Training associates and coaching them. Line leading and making sure we are in compliance for our semi-annual auditing. Opening and closing the financial center making sure that all customer information is protected. Complete forms in accordance with company procedures. 
Sales & Service Specialist Apr 2010Jun 2013 Bank of America Oakland, CA Successfully led my banking center to the top with credit card applications which resulted in increased sales and deepening relationships. Continually recognized for exceeding sales goals and making partner referrals. Responsible for opening new accounts, up selling other banking products including but not limited to Credit Cards, CDs, Stock and 401k referrals and also retaining existing clientele. Also trained to the capacity of teller duties and lobby host for coverage necessities and business needs.
Sales Specialist in Cosmetics Aug 2007Apr 2010 Macy's Hayward, CA Prepared monthly goals and helped launch new marketing and products. Maintain scheduling and event calendars. Schedule and confirm appointments for clients. Had to meet credit applications goals weekly. 
High School Diploma Jun 2007 Arroyo High School San Lorenzo, CA
Chabot College Hayward, CA
Special Interests:

Volunteer, Rocket Dog Animal Rescue, 2014-Current

Volunteer, Americorps, 2009-2012

Created an IMC Plan for Mona Lisa Smile in San Ramon CA. 

Fluent in Spanish 

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Resume Details

This is a real resume for a Assistant Financial Center Manager in San Lorenzo, California with experience working for such companies as Bank Of America, Macys. This is one of the hundreds of Assistant Financial Center Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Assistant Financial Center Manager resume.

Previous Companies:

  • Bank of America
  • Macys

Previous Job Positions:

  • Assistant Financial Center Manager
  • Teller Operations Specialist
  • Sales & Service Specialist
  • Sales Specialist in Cosmetics


  • Arroyo High School
  • Chabot College

Level of Education:

  • High School Diploma

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