Assistant Counsler Resume Example

* Effectively managed a high-volume of inbound and outbound customer calls.

* Answered a constant flow of customer calls with up to

   calls in queue per minute.

* Defused volatile customer situations calmly and

   courteously

* Managed customer calls effectively and efficiently in

   a complex, fast-paced and challenging call center environment.

* Managed high call volume with tact and professionalism.

* Provided incentive to increase productivity by offering employees awards for best customer service.

* Maintained accurate records of patient care, condition,

  progress and concerns.

* Monitored vital signs, such as blood pressure and

   pulse.

* Responded appropriately to the physical, emotional

   and developmental needs of patients.

* Assisted patients with bathing, oral hygiene, grooming

   feeding, and elimination.

* Documented resident records on daily flow sheets.

* Provided patients and families with emotional support.