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First Merchants Bank - Assistant Banking Center Manager Resume Example

Jayden Robinson
XXXX X XXXXXX XX, Yorktown, IN 47396
Professional Summary

Highly trained banker with strong service/sales abilities and a successful career in both customer service and banking center supervision.  Responsible and organized with over 32 years of passionate commitment to first-rate customer care. 

  • Detail Oriented
  • Time Management
  • Judgment and Decision Making
  • Complex Problem Solving
  • Customer Service
  • Active Listening
Assistant Banking Center Manager 10/2005 to Present
First Merchants Bank - Muncie, IN
  • Supervise banking center in manager's absence
  • Establish new customer relationships and deepen existing relationships via the new account opening and cross-solving process
  • Assist customers in finding the best solution for their financial needs then referring to other relationship managers in areas such as investments, mortgages, merchant card services, business banking, trusts, etc
  • Assist with banking center sales plans to achieve the goals of the company
  • Assist with service associate sales/service coaching
  • Complete requests for IRA openings, contributions and distributions
  • Train and monitor progress of service associates with operational and compliance processes such as but not  limited to BSA, ACH, OFAC, CIP, etc
  • Share information with banking center team from monthly retail operations and investment meetings
  • Complete and submit monthly deposit exception, official items and safe deposit box audits along with annual safe deposit box audit
  • Respond to customer telephone inquiries, complaints, and concerns
  • Open and close banking center
  • Conduct surprise cash audits
  • Aid in balancing of ATM, vault, teller cash drawers and banking center
  • Aid in daily overdraft/return decisions for business accounts
  • Monitor and resolve deposit exceptions
  • Back up service associates by managing a teller cash drawer as needed
  • Giving approvals as needed for items such as but not limited to teller transactions, Reg CC holds, wire transfers, check encashment, etc
  • Sign cashier's checks
  • Assist with scanning of teller transactions
  • Respond to customer loan inquiries

Service Associate 06/1982 to 10/2005
First Merchants Bank - Muncie, IN
  • Provide quality customer service
  • Check encashment
  • Accept deposits for checking and savings accounts
  • Place Reg CC holds as needed
  • Accept various types of loan payments
  • Sell official items
  • Accept customer requests for stop payments, check orders, telephone transfers, and address/telephone/email updates
  • Accept ATM/debit card requests such as orders, hot card placements and transaction disputes
  • Process night deposits
  • Process HSA contributions and withdrawals
  • Complete business change order requests
  • Account closing for checking and savings accounts
  • Accept business and consumer wire transfer requests
  • Accept foreign currency buy/sell requests  

Muncie Central High School Jun 1983 Muncie, IN
High School Diploma:
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Resume Details

This is a real resume for a Assistant Banking Center Manager in Yorktown, Indiana with experience working for such companies as First Merchants Bank. This is one of the hundreds of Assistant Banking Center Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Assistant Banking Center Manager resume.

Previous Companies:

  • First Merchants Bank

Previous Job Positions:

  • Assistant Banking Center Manager
  • Service Associate


  • Muncie Central High School

Level of Education:

  • High School Diploma

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