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GlaxoSmithKline - Assistant & Project Lead Resume Example

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Jaxon Turner
XXXX XXXXXX XXXXX, Durham, NC 27703
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented professional dedicated to high levels of customer satisfaction and meeting aggressive business goals. [Personal Trait 1] and [Personal Trait 2] with specialized knowledge in [Type of Work] and [Type of Work 2].

Skills
  • Proven leader  
  • Efficient Planner & Coordinator
  • Monitoring
  • Customer Service
  • Computers and Electronics
  • Negotiation
  • Learning Agility
  • Critical Thinking
Experience
Assistant & Project Lead Aug 2010Present GlaxoSmithKline RTP, NC Assistant 
Provide support to Sr. Director and team for PPV Strategy, Operations and Pull Through. 

Key Achievements:
  • Coordinated several large events 
  • Persuaded A/V to find a solution for a service limitation in the Bide Auditorium.  I facilitated a meeting between multiple service providers which resulted in the implementation of an innovative product which optimized A/V capabilities in the Bide Auditorium for all users, allowing for savings of ~$2K for each PPV event 
  • Recommended by RTP Site Operations Director to participate in the Meeting Room Customer Board.   My direct suggestions which were implemented across the UK and US were: regular equipment checks to reduce equipment failure in rooms, equipment that is compatible with Live Meeting, and changes to the Meeting Manager tool.

Project Lead for the Durham Rescue Mission Back-to-School event.  
  • Manage staff, preparing work schedules and assigning specific duties.
  • Manage project execution to ensure adherence to $90K budget, schedule, and scope
  • Identify, review, and select vendors to meet project needs.
  • Negotiate with suppliers for best pricing, product delivery times and product quality.
  • Coordinate recruitment or selection of project personnel and develop schedule for events. 
  • Direct and coordinate activities of project personnel,including identifying and resolving problems
  • Liaison between Durham Rescue Mission and GSK

Key Achievements

  • Through effective supplier negotiations, realized a 29% savings allowing for purchase of additional supplies and reduction in budget.
  • Implemented SOPs for project continuance 
  • Improved communications between GSK and DRM which created efficiency and a better relationship 
Office Support Mar 2007Aug 2010 Grove Park Chapel Durham, NC
  • Compiled statistical, financial data, accounting and auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, payroll and sales tax refunds using specialized computer software.
  • Calculated and prepared checks for utilities, taxes, and other payments.
  • Analyzed member participation or changes in congregational emphasis to determine needs for religious education.
  • Publicized programs through sources such as newsletters, bulletins, or mailings.
  • Developed and directed a community children's event 
  • Identified and recruited volunteer workers.
  • Managed project to budget
  • Oversaw and directed volunteer workers
  • Screened applicants, interviewed, and onboarded youth and music leaders
Key Achievements
  • Directed children's community event (for three years) which resulted in greater community participation, greater child and parent satisfaction, and greater volunteer worker satisfaction all three years.  The 2nd year, achieved a 30% budget savings. The final year,realized a 40% budget savings
  • Implemented new payroll process which reduced weekly, bi-weekly, monthly and yearly workload by 15%
Co-Owner and Operator Jan 2004Dec 2006 Mayo Realty & Property Management Creedmoor, NC
  • Managed and operated real estate office, handling associated business details.
  • Collected monthly rental fees, and deposits and payment of insurance premiums, taxes, and incurred operating expenses.
  • Prepared detailed budgets and financial reports for properties.
  • Marketed vacant space to prospective tenants through print and online advertising methods.
  • Ensured rents were in line with the rental markets.
  • Directed and coordinated the activities of staff and evaluated their performance.
  • Reviewed financial statements, sales and activity reports, to measure productivity and to determine areas needing cost reduction and program improvement.
Key Achievements:
  • Implemented an innovative property management software program.  This enabled greater efficiency in processing rental fees and financial statements.
  • Together with owner, oversaw improvements to rental properties which improved the rental value which resulted in  increased incomes to owners and business by 20%, reduced late payments (by 70%), and reduced turnover.
Project Lead Nov 1991May 2000 IBM RTP, NC

Help Desk Team Lead

  • Consulted with management and 2nd level support to establish operating procedures.
  • Answered user inquiries regarding computer software or hardware operation to resolve problems.
  • Developed training materials and procedures for new agents 
  • Accurately responded to all help desk escalations sent to the head of the Southeast region. 

Key Achievements:
  • Promoted to team lead position which entailed supervising daily work of 180 help desk agents.
  • Became a product expert for the DAAT Tool which produced passwords; problems with this tool constituted 20-30% of daily call volumes during the installation period. This expertise was invaluable to the operations as it reduced call wait times, call length times and improved customer satisfaction.  
  • Decreased help desk inefficiencies and caller satisfaction by first analyzing call data and observing agents, then giving instruction to agents and assisted in developing and/or improving training curricula. 

Project Lead in Server Department
  • Developed and updated project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
  • Established and executed a project communication plan. 
  • Negotiated with project stakeholders to obtain resources, materials and appropriate deadlines.
  • Assigned duties, responsibilities, and spans of authority to project personnel. 
  • Monitored the performance of project team members, providing and documenting performance feedback to management.
  • Scheduled and facilitated meetings related to IT projects. 
  • Managed project execution to ensure adherence to budget, schedule, and scope.
  • Conferred with project personnel to identify and resolve problems.
  • Initiated, reviewed, and approved modifications to project plans.
  • Ensuring adherence to quality standards.
  • Prepared project status reports by collecting, analyzing, and summarizing information and trends.
  • Performed risk assessments to develop response strategies.

Key Achievements

  • Increased project efficiency
  • Increased team morale
  • Avoided a Y2K server failure through effective risk avoidance project planning 
Education
Bachelor of Science: Business Administration - Project Management Liberty University Lynchburg, VA Expected graduation May 2015
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Resume Details

This is a real resume for a Assistant & Project Lead in Durham, North Carolina with experience working for such companies as Glaxosmithkline, Grove Park Chapel, Mayo Realty & Property Management. This is one of the hundreds of Assistant & Project Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Assistant & Project Lead resume.

Previous Companies:

  • GlaxoSmithKline
  • Grove Park Chapel
  • Mayo Realty & Property Management

Previous Job Positions:

  • Assistant & Project Lead
  • Office Support
  • Co Owner and Operator
  • Project Lead

Schools:

  • Liberty University

Level of Education:

  • Bachelor of Science

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