Barclays Center - Arena Supervisor Resume Example

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Andrew King
XXXX XXXXXXX XXXXXX, Brooklyn, NY 11213
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Ph: XXXXXXXXXXXX
Summary

Accomplished and energetic Customer Service Specialist with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. 

Skills
  • Great Communication skills
  • Team Player
  • Customer Service certified by Disney Institute
  • Proven Leader
  • Efficient with all Microsoft programs ( Word, Excel, Powerpoint, Outlook)
  • Fast Learner
  • Great Personality
Experience
Arena Supervisor Apr 2014Present Barclays Center Brooklyn, NY
  • Manage a team of 50-100 employees each event.
  • Improve customer experience by ensuring staff is attending to guest needs and providing the absolute best experience possible.
  • Respond to guest inquiries about the building and upcoming events.
  • Help to dissolve guest complaints as well as raise excellent survey feedback by 75%.
  • Maintain integrity of the building by ensuring all guests (internal/external) enter and exit building safely, enjoying event while also following rules of conduct, answering questions to better assist guests with their visit, maintaining access control to premium areas of building.
  • Treating all guests like VIP. 
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Perform office duties on a temporary basis when needed.
College Assistant Aug 2013Jun 2015 Baruch College, Newman Library New York, NY
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. 
  • Set up and keep inventory control records.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Perform clerical duties such as filing, photocopying, faxing, deleting and adding of patron records, inputting and distributing mail, sorting and sending books to appropriate campuses, helping with research projects for freshman students not familiar with library,answering patron inquiries.
  • Create, maintain, and enter information into CUNY databases.
Guest Service Representative Jul 2012Jul 2013 Barclays Center Brooklyn, NY
  • Assisted disabled and/or any guests to their designated locations.
  • Helped run Marriott Hotel sponsored Guest Service Center (answering phone calls, taking guest inquiries, checking in guest items etc.).
  • Helped operate elevator for guests not familiar with stadium.
Server Jun 2011Jul 2012 Olive Garden Brooklyn, NY
  • Taking drink orders, informing customers on any specials, taking down proper food orders, and serving food.
  • During lunch and dinner rushes, seat customers and hand out wait times.
  • Cash handling required for guest transactions as well as server checkout at the end of shift.
  • Kept the dining areas neat and tidy, making personal connections with the guests and encouraging them to come back to establishment again.
  • Total checks, present them to customers, and accept payment for services.
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
Education
N/A: Communications Jan 2010 Gettysburg College Gettysburg, NY Continuing education in NY State at an online University starting October 2015.

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About this resume

Arena Supervisor FROM Brooklyn , New York RESUME

This is a resume for a Arena Supervisor in Brooklyn, New York with experience working for such companies as Barclays Center and Baruch College. The grade for this resume is 0 and is one of hundreds of Arena Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Arena Supervisor resume.

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School Attended
Gettysburg College