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Paramount Building Solutions - Area Supervisor Resume Example

Noah Smith
XXXX X XXXX XX, TACOMA, WA 98405
XXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Professional Summary

Call center representative versed in customer support in high call volume enviornments. Superior computer skills and telephone etiquette. Patient and empathetic Customer Service Representative with extensive background in conflict resolution and customer care communication.
Skills
  • Active Learning
  • Critical Thinking
  • Customer and Personal Service
  • Computers and Electronics
  • Reading Comprehension
  • Coordination
  • Service Orientation
  • Operation and Control
  • Successful completion of required training programs and all licensing requirements, including continuing education for licensing, as applicable
  • Ability to learn and apply claims policies and procedures
  • Ability to communicate clearly, professionally, and empathetically
  • Ability to maintain quality work product and professionalism, even when work volume is high
  • Ability to learn and utilize computer systems and other technologies
  • Critical competencies include: customer focus, communication (oral and written), attention to detail, quality, computer skills, and adaptability
Experience
Area Supervisor Apr 2012Sep 2014 Paramount Building Solutions Aubirn, WA
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Investigate complaints about service and equipment, and take corrective action.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Screen job applicants, and hire new employees.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
  • Plan and prepare employee work schedules.
  • Steam clean or shampoo carpets.
  • Service, clean, or supply restrooms.
  • Gather and empty trash.
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
  • Strip, seal, finish, and polish floors.
Customer Servie Representative Mar 2011Mar 2012 Manpower Bremerton, WA
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Certified Nurse Assistant Jan 2008May 2010 Nuco Healthcare Shoreline, Wa
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
  • Check patients' pulse, temperature, and respiration.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
Education
Associate of Arts: Airline Customer Service Representative Dec 2001 International Air Academy Vancouver, WA
GED Jun 1993 Guam Community College Mangilao, GU
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Resume Details

This is a real resume for a Area Supervisor in TACOMA, Washington with experience working for such companies as Paramount Building Solutions, Manpower, Nuco Healthcare. This is one of the hundreds of Area Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Area Supervisor resume.

Previous Companies:

  • Paramount Building Solutions
  • Manpower
  • Nuco Healthcare

Previous Job Positions:

  • Area Supervisor
  • Customer Servie Representative
  • Certified Nurse Assistant

Schools:

  • International Air Academy
  • Guam Community College

Level of Education:

  • Associate of Arts
  • GED

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