Zambales Rural Bank - Area Manager Resume Example

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Savannah Hughes

XXXX XXXXXXXX XXXXX, San Diego, CA 92111

Ph: XXXXXX XXXXXXXX

XXXXXXXXXXXXXXXXXXXX

Professional Summary

Accomplished and energetic with a solid history of achievement. Motivated leader with strong organizational and prioritization abilities.

Skills

Customer and Personal Service
Judgment and Decision Making

Monitoring
Service Orientation

Active Listening
Administration and Management

Experience

Area Manager Feb 2012－May 2015 Zambales Rural Bank, Inc. － Olongapo City, Philippines

Overall responsible for the growth and performance of Six (6) branches.
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

Network within communities to find and attract new business.

Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, and credit departments.

Prepare financial or regulatory reports required by regulations or boards of directors.
Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
Oversee the flow of cash or financial instruments.

Submit delinquent accounts to attorneys or outside agencies for collection.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

Branch Manager May 2008－Feb 2012 Zambales Rural Bank, Inc. － Olongapo City, Philippines

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

Network within communities to find and attract new business.

Review collection reports to determine the status of collections and the amounts of outstanding balances.

Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Supervise the work of branch staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Interpret and communicate work procedures and company policies to staff.

General Ledger Bookkeeper Jan 2008－May 2008 Zambales Rural Bank, Inc. － Olongapo City, Philippines

Operate computers programmed with accounting software to record, store, and analyze information.

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

Prepare trial balances of books.

Reconcile or note and report discrepancies found in records.

Compare computer printouts to manually maintained journals to determine if they match.

Loans Bookkeeper Sep 2007－Jan 2008 Zambales Rural Bank, Inc. － Olongapo City, Philippines

Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval.

Compile and analyze credit information gathered by investigation.

Interview credit applicants by telephone or in person in order to obtain personal and financial data needed to complete credit report.

Prepare reports of findings and recommendations, using typewriters or computers.

Keep records of customers' charges and payments.

Explain services or policies to clients, such as debt management program rules, the advantages and disadvantages of using services, or creditor concession policies.

Maintain or update records of client account activity, including financial transactions, counseling session notes, correspondence, document images, or client inquiries.

Answer customer questions regarding problems with their accounts.

Education

Bachelor of Science in Accountancy Apr 2007 Gordon College － Olongapo City, Philippines

Awards

Best Branch and Best Branch Manager, Zambank Annual Awards, December 2009-2011
2nd Best Branch and 2nd Best Branch Manager, December 2008
Most Prmising Banker, Basic Rural Banking Course, CBP, May 2008
Philippine Civil Service Passer, Civil Service Commission, July 2006
Dean's Lister, A.Y. 2002-2004

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