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Greyhound Lines Inc - Area City Senior Manager Resume Example

Joseph Clark
XXXX XXXXXXX XX , Bowie , MD 20720 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
37 years of proven organizational, prioritization abilities, analytical, managerial and leadership skills in a fast pace environment that entails strong organizational and interpersonal skills. Accomplished and energetic Manager with a solid history of achievements in Transportation. Motivated leader with a strong team philosophy. Areas of expertise include Training and Development, Customer Service and Department of Transportation (DOT) guidelines policies and procedures. Open to learning new skills while obtaining additional knowledge necessary to achieve in pursuit of my career. 

Skills
  • Human Resources
  • Decisive Leader
  • Risk Management
  • Team Building
  • Operation Management
  • Performance tracking and evaluation
  • Logistic Management
Experience
Area City Senior Manager 01/2014 to 04/2015
Greyhound Lines Inc. Detroit, Michigan
  • Area Manager for Detroit, Michigan , Columbus, Ohio, Cincinnati, Ohio, Cleveland, Ohio and Pittsburgh, Pennsylvania, to include Ohio Valley and over 30 other private agencies within the transportation arena. Direct and trained 5 City Managers, 2 Operation Managers and 15 supervisors to ensure they were customer service focused. Reduced the Federal Motor Carrier Safety Administration (FMCSA) score by 3%.  Managed the day-to-day schedules and attendance for approximately 221 professional coach operators, increased company Brand by 17%. Created spreadsheets to monitor all drivers for Greyhound to ensure they had their credentials prior to departure. Worked side by side with the maintenance department to ensure efficient and effective vehicle maintenance functions of the fleet and reduced our Department Of Transportation (DOT) and Michigan Department Of Transportation (MDOT) score by 7%.
  • Maintained an annual operating budget of over $30 million dollars. Cut payroll costs by 30% by implementing cross training for all terminal employees. Develop initiatives to increase sales by 12% and performed analysis and made recommendations to ensure a competitive advantage from a marketing, customer service, and human resources perspective. Monitored performance of terminals, agencies and maintenance facilities and responded to deviations from standards of implemented plans. Reduced preventable accidents at all respective terminals by 18% . Monitors success of pooling arrangements with our pooling partners. I provided training guidance for all location to ensure compliance with Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA) and other local state and federal government entities.
  • Select, trained, and mentored managers and supervisors for safety techniques which reduced the Key Performance Indicators (KPI's) from prior year by 10%. Increased On-time performance by 14% and ensured all employees of Greyhound are effectively equipped with safety knowledge and trained /or retrained according to the operational procedures set forth.
  • Reduced customer complaints by 10%. Promoted and guaranteed good labor relations through effective training provided to all personnel to attend within the union. Worked with the Assistant Business Agents, Shop Stewards, and handled 3rd level grievance resolutions. 
  • Coordinated ongoing feedback to employees concerning their strengths and weaknesses, as well as areas of improvement. Prepared Annual Performance Evaluations (APE) to including any changes in base pay. 
  • Manage and empower staff to resolve labor issues, implemented and executed solutions to effective and efficient business strategies that adhere to Greyhound Lines Inc. mission, vision and values. Provide 3rd step grievance hearing officer duties. Negotiate with local municipalities on service contracts; and acted as the representative on behalf of the company during public hearings.
City Manager 01/1999 to 01/2014
GREYHOUND LINES, INC
  • Selected, trained and mentored Operation Managers, supervisors, leads and the terminal trainers. Ensure all personnel was properly trained and retrained according to standard of operational procedures. Delivered the highest level of customer service and satisfaction, as well as resolved customer complaints. Worked with staff to ensure good labor relations were maintained. Reduced grievances by 50%. Ensured compliance with safety and environmental standards, including appropriate attendance of safety and risk reduction meetings.
  • Managed and handled accident investigations and road/ride checks. Organized sound cash control and maintains Greyhound field accounting standards. Increased audit scores from an average of 79% to 90% or better.
  • Managed operating expenses within the company budget and guidelines. Operated the top terminal in the company for safety reductions year over year. No All Staff Injuries (ASI), Lost Time Injuries (LTI) or collisions. I received a plaque from the CEO of Greyhound Lines Inc. commending this achievement. 
  • Assisted in the implementation of Smartphone's to scan tickets, sell tickets, bus bills, eliminate driver envelopes, logged driver hours, scheduled stops and prevent log violations. 
Assistant Manager/Interim Terminal Manager 09/1998 to 01/1999
Greyhound Lines Inc. Washington, DC
  • Acted as a mentor to Greyhound employees, provided work directives and supervision to Greyhound employees regularly. Determined capacity planned schedules. Oversaw the duties and roles of the board operations, ensured coordination and scheduling of the workload. Reduced bus operator planned and unplanned absentee rate from an average of 24% to 17%.
  • Planned and coordinated monthly driver(s) and safety meetings; provided directives to Greyhound drivers; managed light duty. Provided 24hours scheduling to reduce transportation unavailability by controlling miss-outs. Notified bus operators of time and a half assignments. Conducted orientation and provided safety training to new employees. Executed policies that govern crossed-utilization of functions. Maintained and coordinated mandatory training, including weekly status report. Increased customer service 25% thru improving accountability.
  • Selected and developed staff members to ensure Strong Bench Strength. Utilized resources and recruited techniques to attract and retain employees. Maximized staffing through effective scheduling. Managed employees' performance, provided coaching and counseling as needed. Responsible for contract interpretation/first step grievance handling and resolved bus operators' complaint(s), Prepared grievances in a timely manner.
  • Monitored location performance and acted on deviations from standards accountability plan. Managed and reduced cost while improving quality of service as seen in prompt performance, lowered complaints records, and reduced baggage claims. Guaranteed Core Standards are met, as measured by the Mystery Shopper Program.
Manager 11/1997 to 06/1998
WASHINGTON TRANSPORTATION CO
  • Supervised 30 employees.
  • Directed the logistics of all merchandise from supplier, delivery and to the warehouse.  
  • I was responsible for internal and external marketing to assure profitable operation through competent management of personnel, resources and funds.
  • Managed controllable expenses by ensuring appropriate staffing and scheduling, utility use, janitorial service, ordering of supplies, interpretation of results and financial information. Maintained vehicle walk around, oil changes and tune-ups spreadsheets.
Military United States Marine Corp (USMC) Honorable Discharged
Education
Strayer College - Strayer College, still in school. Graduate date 8/2018
Community Service
  • Collection Volunteer, Coats for Kids, January 2014.
  • Volunteer, Mentor Florida State University (FSU) Business Students 2010-2014

Certifications
 Business Management Training (B.M.T). Certificate. Leadership Academy Management 2010-2012 ,Top Dog Management Program 2010-2014 Smith System Certification, Adverse Weather Certification.
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Resume Details

This is a real resume for a Area City Senior Manager in Bowie, Maryland with experience working for such companies as Greyhound Lines Inc, Greyhound Lines, Inc. This is one of the hundreds of Area City Senior Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Area City Senior Manager resume.

Previous Companies:

  • Greyhound Lines Inc
  • GREYHOUND LINES
  • INC

Previous Job Positions:

  • Area City Senior Manager
  • City Manager
  • Assistant Manager
  • Interim Terminal Manager
  • Manager

Schools:

  • Strayer College

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