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Hospice And Home Health Of Olathe Medical Center - Application Support Specialist Resume Example

Isaac Wright
Professional Summary
Dedicated educator/trainer with ten years experience using HomeWorks and RoadNotes. Excellent communication skills for delivering information to the toughest learners. Passionate about the home care industry with a drive to achieve excellence in documentation.
  • Education and Training
  • Process Management/Coordination
  • Customer Service
  • Microsoft Word
  • System Analysis and Evaluation
  • Communication
  • Troubleshooting 
  • Microsoft Excel
Application Support Specialist/Home Care Coder Jun 2004Present Hospice and Home Health of Olathe Medical Center, Inc Olathe, KS
  • Trainer/Educator for HomeWorks, RoadNotes, and Hospice IPU
  • Workflow build/management for HW/RN
  • Analyze agency needs and how to best use HomeWorks/RoadNotes to meet those needs
  • Support office and field staff in use of HW/RN application during office hours and after hours/weekends
  • Support third-party biller in HW/RN application needs
  • Change Management team member and application of changes
  • ICD-9 CM coder for Home Health and Hospice
  • Olathe Health System ICD-10 CM Transition Project Representative for Hospice and Home Health
  • Compliance Committee team member for Hospice and Home Health

Emergency Department Unit Secretary May 2003Jun 2004 Olathe Medical Center, Inc Olathe, KS Orders facilitator for emergency department physicians and nurses
  • Request services (labs, radiology, treatments, etc) from other hospital departments through use of Reflections program
  • Facilitate communication between emergency dept physicians and patient primary physician or other healthcare facilities
  • Manage flow of patients through the Emergency Dept using FirstNet
  • Enter patient charges for emergency dept visits through use of Reflections
  • Other duties as necessary to maintain work environment and supplies
Special Needs Paraprofessional Jul 2000May 2003 Oregon Trail Jr High, Olathe USD 233 Olathe, KS
  • Assist junior high students with severe multiple handicaps in ADL's such as toileting and eating.
  • Assist junior high students with severe multiple handicaps in activities both in the contained classroom and integrated classrooms such as PE, Art, and Wood Shop.
  • Assist junior high students with severe multiple handicaps in community enrichment activities to develop proficiency with technological tools for communication in places such as restaurants, grocery stores, and shopping centers.

This was the most rewarding of all my work experiences.  After the 2002-03 school year there was a shift in the special needs population at the junior high level and the district reduced the program to one classroom.  Because that classroom was already staffed I was offered another paraprofessional position in the district but it did not offer benefits.  Fortunately I was able to return to OMCI as a unit secretary in the Emergency Department.

A Year off with Family Aug 1999Jul 2000 None Olathe, KS From August 1999 to July 2000 I was able to devote my time to not only caring for my family, but also caring for my sister-in-law and her children while she was being treated for cancer. With her personal health improved, I was able to return to work in July 2000 for our local school district which enabled me to both work and fulfill my family responsibilities.  It was a blessing on many levels.
Dietary Clerk Feb 1996Aug 1999 Nutritional Care Department, Olathe Medical Center, Inc Olathe, KS
  • Deliver menus to hospital patients for meal selection.  This was done several times throughout the day as the patient's deitary orders changed or new patients were admitted.  The goal was always to make sure each patient who could choose was given the opportunity.
  • Assist patients in selecting food for meals that meet the dietary guidelines prescribed by the physician and/or dietitian.  Some patients needed reinforcement of new dietary guidelines other needed help due to visual, physical or mental impairments.
  • Process data from menus into reports food prep staff used to prepare adequate amounts of food for patient meals and snacks.
  • As the Diet Clerk I also managed all phone calls that came to the Nutritional Care department.
  • Due to prior Cook experience I also helped out in the kitchen when needed.
Cook/Relief Staff Nov 1992Jan 1996 Nutritional Care Department, Olathe Medical Center, Inc Olathe, KS
  • Prepare food for patients according to data provided by dietary office.
  • Prepare food for employees and public to be served in the OMC Cafeteria according to recipes and quantities provided by management of the Nurtitional Care Department
  • Maintain a clean work environment by cleaning food prep areas throughout the workday.
  • Maintain a clean work environment by routine deep cleaning of food prep areas such as ovens, industrial mixers, food service line, and refrigerators.
  • Prepare hot food, cold food, baked goods, and work periodically in diet office as needed where workers were absent.
High School Diploma May 1982 Houston High School Houston, MO
current student : healthcare software/education Johnson County Community College Overland Park, KS
  • Certified HomeCare Coder (HCD-S) since 2009
  • Facilitator of KC LUG for HW/RN users
  • Participant in the Home and Community Care Clinical Design Community on uCern.
  • 1996 named OMC Oustanding Employee for Nov/Dec for developing a way to use the Nutritional Care software application to eliminate foods from patient's menu choices that did not meet the dietary guidelines.
  • 2000-2003 received multiple certificates for teamwork at Oregon Trail Junior High.
  • 2008 Employee of the Year for Hospice and Home Health of Olathe Medical Center, Inc. for work as HomeWorks Super User and Trainer.
  • 2009 Certified as HCS-D coder by Board of Medical Specialty Coding Home Care ICD-9 coding.
  • 2010 Hospice and Home Health representative for the Olathe Health System, Inc Workplace Excellence Committee to develop 10 standards of workplace etiquette/excellence.
  • Speaker at Cerner Health Conference--I Get By With a Little Help From My Friends
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Previous Companies:

  • Hospice and Home Health of Olathe Medical Center
  • Inc
  • Olathe Medical Center

Previous Job Positions:

  • Application Support Specialist
  • Home Care Coder
  • Emergency Department Unit Secretary
  • Special Needs Paraprofessional
  • A Year off with Family


  • Houston High School
  • Johnson County Community College

Level of Education:

  • High School Diploma
  • current student

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