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Premier Support Specialist - Allstate Insurance Company Resume Example

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Brooklyn Henderson
Professional Summary

Quantifiable and results-driven leader possessing high quality job performance and a demonstrated ability in consistently meeting and exceeding personal, as well as team and company goals.  Motivated to provide excellent coaching, training, and leadership success.


Substantial experience and outstanding skills in negotiations, customer service and motivating and coaching team participants. Accustomed to working in fast paced environments, evaluating client needs and executing planned processes.      

Self-motivated, goal-driven with a proactive attitude.    Excellent time management, organization, and  prioritization skills.    

Able to maintain accurate, procedural records.

Allstate Insurance Company Jan 2012Present Premier Support Specialist Charlotte , NC Handle more complex customer calls including customer escalations dealing with billing or policy changes.
Proactively monitored team trends for formal and informal coaching opportunities.
Coached and mentored representatives to help exceed company goals. 
Proactively identify and apply effective selling and influencing techniques for cross-selling opportunities.
Licensed Service Specialist
Consistently exceeded sales goals and shared my expertise with team members to better individual, team and company metrics.
Served as Subject Matter Expert on team for CSBI, AHT, ACW, Call Adherence and Cross Sales.
Infinity One Properties Jun 2008Present Licensed Realtor/Broker, Owner Concord, NC Prepared, organized and conducted financial and home buying workshops.
Secured venues and speakers, established marketing and presentation material.
Prepared budget and financial forms for workshop participants.
Managed schedules, pricing, and tracking from start to finish on new home construction.
Monitored and produced project reports which supported team and staff to resolve day-to-day issues.
GE Money Bank Oct 2007Feb 2012 Customer Service Specialist Charlotte, NC Selected to pilot Leadership Initiative Program, including coaching work at home team through teleconferencing.
Used Excel to track team members' numbers and produce plans to meet and exceed company goals.
Proficiently handled multi-functional work processes the encompassed the knowledge of all departments and branches including: Collections, Risk/Authorizations and payment processing.
Scenic Homes (Gramm Representatives) and Carolina Homes Jan 2000Jun 2007 Licensed Realtor/Broker Charlottei, NC Interview clients to evaluate financing options, explain market conditions, mortgage programs and legal requirements of contract.
Negotiate terms, conditions of contracts on behalf of clients.
Work as liaison between clients and banks, developing and delivering win-win proposals.
agent Mar 2011Present real estae char, nc
Bachelor of Science : Marketing and Management Jun 1994 North Carolina Agricultural and Technical State University Greensboro, NC
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Resume Details

This is a real resume for a Allstate Insurance Company in Concord, North Carolina with experience working for such companies as Premier Support Specialist, Licensed Realtor, Broker. This is one of the hundreds of Allstate Insurance Company resumes available on our site for free. Use these resumes as templates to get help creating the best Allstate Insurance Company resume.

Previous Companies:

  • Premier Support Specialist
  • Licensed Realtor
  • Broker

Previous Job Positions:

  • Allstate Insurance Company
  • Infinity One Properties
  • GE Money Bank
  • Scenic Homes and Carolina Homes
  • Agent


  • North Carolina Agricultural and Technical State University

Level of Education:

  • Bachelor of Science

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