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Bombardier Transportation JFK Airport AirTrain System - AirTrain Agent Operator II Lead in Training Resume Example

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Isabella Reed
XX XXX XXXX XXXX, East Stroudsburg, PA 18301
Ph: XXXXX XXXX XXXX
XXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic AirTrain Agent II Lead in Training, with a solid history of achievement in customer service, and strong organizational skills.  Areas of expertise include problem resolution, trouble shooting, and training/development.

Skills
  • Customer Service
  • Troubleshooting
  • Problem resolution
  • Multi- tasking
  • Training and Development
Experience
AirTrain Agent Operator II Lead in Training Oct 2014Present Bombardier Transportation- JFK Airport AirTrain System Jamaica, NY
  • Completed operator training and certification program, (AirTrain Agent - Operator II).
  • Perform manual train operation when required (Airtrain Agent - Operator II).
  • Manage staff, preparing work schedules, and assigning specific duties.
  • Provide daily department briefings on system activities.
  • Effectively communicate with team members to maintain clearly defined expectations.
  • Prepare documentation of shift activities needed for the incoming Customer Service Supervisor.
  • Work closely with Customer Service Supervisor, ensuring deadlines are met.
  • Assist staff members with assigned daily duties.
  • Actively communicate with other departments.
AirTrain Agent I Oct 2003Oct 2014 Bombardier Transportation - JFK Airport AirTrain System Jamaica, NY
  • Assist customers with directions and AirTrain fare purchases.
  • Light custodial duties.
  • Prepare station condition paperwork, and vehicle inspections.
  • Ensure trains are clear of passengers before being removed from service.
  • Troubleshoot equipment malfunctions, on board the train or in the stations.
  • First Response when medical emergency arise in the system.
  • Keep up to date on current AirTrain rules and policies.
  • Ensure that technical knowledge is in compliance with  the needs of the Organization.
Education
Bachelor of Business Administration : Finance Bernard M. Baruch College New York, NY
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Resume Details

This is a real resume for a AirTrain Agent Operator II Lead in Training in East Stroudsburg, Pennsylvania with experience working for such companies as Bombardier Transportation Jfk Airport Airtrain System. This is one of the hundreds of AirTrain Agent Operator II Lead in Training resumes available on our site for free. Use these resumes as templates to get help creating the best AirTrain Agent Operator II Lead in Training resume.

Previous Companies:

  • Bombardier Transportation JFK Airport AirTrain System

Previous Job Positions:

  • AirTrain Agent Operator II Lead in Training
  • AirTrain Agent I

Schools:

  • Bernard M. Baruch College

Level of Education:

  • Bachelor of Business Administration

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