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Jetblue Airways - Airport Operations Lead Resume Example

Skylar Simmons
XXXXX XXXXXX XXXX XXXXX XXX XXX , Orlando , FL 32829 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXX
Summary
Accomplished and energetic with a solid 12+ year history of achievement in the airline industry. Proficient language skills in both English and Spanish. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include team management, streamlining of processes and organization skills.
Experience
Airport Operations Lead, GSC/CRO 04/2011 to Present
JetBlue Airways Orlando, FL
  • Under general direction, manages, supervises and coordinates internal processes for the Operations Department. Responsibilities include; supervising assigned staff; coordinating inter-department activities; managing services and activities of the airport related to airport and security.  I.D. verification, pre-boarding baggage safety.
  • Participated in developing departmental goals and stream-lining processes to ensure a more effective operation.
  • Provided support as required to all members of the crisis response team which supplies internal support to passengers and staff in cases of natural disasters.
  • Provided exceptional support/customer service from check-in to onboard departure.
Ground Security Coordinator 07/2008 to 04/2011
JetBlue Airways Jacksonville, FL
  • Served as primary and immediate contact for security-related activities and communications working directly with the Complaint Resolution Officer.
  • Point-of-contact to make executive decisions for daily operations, including reservations, process of ticket sales, internal client support.
  • Served as liaison with airport station managers and airline ground security coordinators regarding air carrier security related issues.
  • Supported new  hires by providing onsite training and by providing partnering with seasoned employees in order to ensure their success in their perspective role(s).
  • Provided active participation in 'Voice of Values Committee.'  Actively recording of comments / concerns of station crew members ensuring follow-up and resolution. 
Front Desk/ Night Auditor 02/2008 to 07/2008
Residence Inn Miramar, FL
  • Anticipated guests' needs, respond promptly and acknowledged all guests, however busy and whatever time of day.
  • Resolved guest complaints, ensuring guest satisfaction.
  • Maintained knowledge hotel features/services, hours of operation; all room types, numbers, layout, decor, appointments, and location; all room rates, special packages and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled daily group activities.
Switch Board Operator/ Customer Service Specialist 09/2006 to 04/2008
Arise Corporation Miramar, FL
  • Operate PBX  as the single point-of-contact responsible for answering high volume of inbound calls connecting customers at a rapid response rate.
  • Served as the primary contact to any conflict for appropriate and successful resolutions.
  • Ensured customer satisfaction by meeting customer needs in courteous and timely manner.
  • Tracked, followed-up and resolved customer's outstanding issues in a timely fashion.
  • Assisted in training peers in improving customer support service.
Ramp/Operations Lead Agent 05/2001 to 05/2007
AirTran Airways Orlando, FL
  • Served as point-of-contact for training new hires.
  • Operated and maintained ground and gate equipment and vehicles.
  • Serviced aircraft by ensuring appropriate security steps are taken regarding loading and sorting baggage.
  • Designated the point-of-contact to ensure accurate and consistent communication with senior staff (Captain).
  • Prepared aircraft cabin for boarding and departure.
  • Provided exceptional support for passengers identified as having special requirements or needs.
  • Used specialized vehicles to assist the airplane pilot in pushing back from the terminal.
Education
High School Diploma: May 2000 Dr. Phillips High School - Orlando, FL
Affiliations
Values Committee Member, Fun Committee President, Point of Contact, and Crew Member in Charge.
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Resume Details

This is a real resume for a Airport Operations Lead in Orlando, Florida with experience working for such companies as Jetblue Airways, Residence Inn, Arise Corporation. This is one of the hundreds of Airport Operations Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Airport Operations Lead resume.

Previous Companies:

  • JetBlue Airways
  • Residence Inn
  • Arise Corporation

Previous Job Positions:

  • Airport Operations Lead
  • GSC
  • CRO
  • Ground Security Coordinator
  • Front Desk

Schools:

  • Dr. Phillips High School

Level of Education:

  • High School Diploma

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