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Transamerica St Petersburg - Agent Support Representative Resume Example

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Skylar Simmons
XXXX XXXX XXXX X , St. Petersburg , FL 33712
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXXXXXXXX
Summary
More than 4 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, providing staff support, and planning/implementing proactive procedures..Possess solid computer skills.Excellent working knowledge using, Microsoft Excel, WordPerfect, Microsoft Word and Power Point.Ability to train, motivates, and supervises customer service employees
Skills
  • Active Listening
  • Clerical
  • Reading Comprehension
  • Critical Thinking
  • Coordination
  • Time Management
  • Complex Problem Solving
  • Judgment and Decision Making
  • Instructing
  • Computers and Electronics
  • Administration and Management
Experience
01/2014 to Present
Agent Support Representative Transamerica St Petersburg
  • Consulted with other departments for assistance with processing of conversions, new application and policy changes.
  • Spoke with agent, Sales Manager and etc.
  • regarding service request or problems; documents, evaluates and resolves customer's inquiries.
  • Provided information on a variety of complex customer service issues requiring knowledge of life insurance/retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency.
  • Processed incoming and outgoing mail, using automated workflow system.
  • Processed complex and varied service requests.
  • Took high volume calls while meeting/exceeding department standards for signed-in, schedule compliance, and average call handle time standards.
10/2013 to 05/2014
Member Relation Coordinator Matrix Meical Network - Clearwater, FL
  • Made outbound or receives incoming calls from health plan members to coordinate and schedule in-home visits with nurse practitioners, answer questions, provide resolution to participant and/or provider issues.
  • Identifies and addresses the patients' issues and anticipates future needs by providing additional information, as needed.¬†
  • ¬†Navigates in a Windows-based system to access the appropriate information to service the customer.
  • Operates various office equipment; including telephone, and computer and other duties may be assigned, based on company's needs
01/2011 to 01/2013
Universal Health Care - St. Petersburg
  • Handled Inbound calls to research and resolve issue regarding Navigates in a Windows-based system to access the Medicare and Medicaid eligibility and confirm LIS level Provided agents with Beneficiaries intent to enroll; and understood benefits of plan Assisted agents with verifying.
01/2016 to 01/2016
Front Desk Agent USA Inn
  • Greeted and checked in guests in an efficient manner while answerd a multi-line phone system.
  • Responded to complaints, service issues and other general questions or concerns.
  • Completed nightly audits and filed necessary paperwork, prepared information for the next day's business.
Customer Service Dillard's - Tampa, FL
  • Received, recorded, and banked cash, checks, and vouchers.
  • Entered and kept records of bank transactions in company database.
  • Processed credit application.
  • Assisted customers and other associates with problems or concerns.
Education
01/2008
AA: Medical Assistant
Sanford Brown Institution - Tampa, FL
Medical Assistant
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Resume Details

This is a real resume for a Agent Support Representative in St. Petersburg, Florida with experience working for such companies as Transamerica St Petersburg, Matrix Meical Network, Universal Health Care. This is one of the hundreds of Agent Support Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Agent Support Representative resume.

Previous Companies:

  • Transamerica St Petersburg
  • Matrix Meical Network
  • Universal Health Care

Previous Job Positions:

  • Agent Support Representative
  • Member Relation Coordinator
  • Front Desk Agent
  • Customer Service

Schools:

  • Sanford Brown Institution

Level of Education:

  • AA

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