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Avis - Agency Operator Resume Example

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Grace Gray
XXXX XXXXXXXX XXX , Merced , CA 95348
H: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Business Operator with a solid history of achievement in Sales and Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include quality control, marketing and exceptional customer service.

Skills
  • Bilingual 
  • Customer Service Skills
  • Goal Oriented 
  • Aggressive
  • Multitasking 
  • Work Independently 
  • Active Listener 
  • Good Communication/interpersonal skills
Experience
Agency Operator 06/2007 - Present
Avis/Budget - Merced, CA
  • Operate and manage Merced Airport and downtown Merced Avis/Budget car and truck rental locations.
  • Increase market share and establish local accounts with car dealerships, insurance agents and local businesses.
  • Increase car fleet and gross revenue per vehicle.
  • Promote the stellar services of Avis Budget Group through our Avis Car Rental, Budget Car Rental, and Budget Truck rental brands.
  • Support and engage leisure and commercial customers throughout the local market in their relationship with Avis Budget Group.
  • Collaborate with other Agency Operators, Dealers, and Corporate locations to win new business and grow existing business at each individual location. 
  • Deploy strategic initiatives to the field. Bridge local market sales and operational goals to create seamless procedures whenever possible, while looking for new ways to resolve challenges. 
  • Accountable for financial growth, P&L responsibility and development for our local market car & truck business.
  • Manage daily operations and sales functions to ensure maximization of fleet utilization, revenue per unit, and customer satisfaction for our car and truck brand.
  • Acquire new accounts, conduct outbound calls for prospective accounts and grow commercial business by building relationships with small to large companies.
  • Hire, train, and lead staff that consistently performes in Top 100 Avis Budget Group locations for incremental sales within our leisure, one-way, and local business segments.
  • Perform all Managerial and Rental Sales Agent duties.
Manager/Rental Sales Agent 07/2002 - 06/2007
Avis/Budget - Modesto, CA
  • Maintain good customer relations, built and establish rapport with customers over short-term, as well as long term periods. 
  • Retrieve customer insight on their rental experience during return. Acknowledge and respond to customer feedback in order for customer(s) to return for future car rental needs.
  • Money Management: Safely secure and deposit currency after each days operations. Complete cash report weekly summarizing cash activity.
  • Employee scheduling: Make sure daily operations are done properly.
  • Manage location fleet with appropriate mixture of car sizes fitted to customers needs.
  • Direct Billing: Increase insurance replacement awareness to existing and new customers. Create body shop and dealership rates to increase market share in local area.
  • Daily Business Reports: Complete maintenance, inactive vehicle, overdue, missing mileage reports weekly.
  • Station Contract Exceptions: Explain monetary adjustments, coupons, and vehicle exchanges to upper management.
  • Sales Calls: Qualify customer for appropriate rates and discounts, and create reservations.
  • Review rental parameters, and specify any restrictions with customer at time of rental.
  • Market optional services, such as Loss Damage Waiver, Additional Liability Insurance, Personal Effects Protection and and Personal Accident Insurance, Satellite Radio and Garmin GPS.
  • Utility: clean exterior and interior of vehicle;  check all safety features, tires, lights and oil levels. Inspect vehicles for cleanliness, damage, and compliance with standards or regulations.
Labor Ready 06/2001 - 08/2002
JKB Homes Inc - Turlock, CA Construction Site Maintenance 
Education
Bachelor of Science: Business Administration Jun 2005 California State University Stanislaus - Turlock , CA Concentration in Marketing
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Resume Details

This is a real resume for a Agency Operator in Merced, California with experience working for such companies as Avis, Budget, Jkb Homes Inc. This is one of the hundreds of Agency Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Agency Operator resume.

Previous Companies:

  • Avis
  • Budget
  • JKB Homes Inc

Previous Job Positions:

  • Agency Operator
  • Manager
  • Rental Sales Agent
  • Labor Ready

Schools:

  • California State University Stanislaus

Level of Education:

  • Bachelor of Science

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