Advocate / Case Reviewer
Apr 2006-Jan 2014
[Company Name] -
[City],
[State]
- Advocate for senior citizen and disable clients to help them apply for the Medicare Savings Program.
-Oversee Medicare-related paperwork
- Worked with 50 state department of Social and Human Services making sure clients application are reviewed and approved.
- Interview clients and take their calls provide customer service and obtain personal information to determine clients eligibility.
Administrative Assistant
Jun 2003-Feb 2005
Davita -
San Francisco,
CA
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific designations.
-Operate telephone switchboard to answer, screen, or forward calls, messages, or scheduling appointments.
- Receive payment and record receipts for services.
- Perform administrative support tasks, such as proofreading information, operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Customer Service Representative
Jan 2003-Feb 2005
Dollar Tree -
Austin,
TX
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Provide information about products or service, take or enter orders, cancel accounts, or obtain details of complaints.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further assistance.